QuickBooks users recently had a problem where downloading and installing QuickBooks Desktop and Payroll updates evoked QuickBooks update error 15311 .Error 15311 falls under the group of 15XXX series of errors, and such errors hamper the update function of the QuickBooks Desktop application. There are several 15XXX series of errors that you might experience if there are faults in Windows and QuickBooks setups. According to Intuit, this is an error that arises when Windows cannot verify the digital signatures for the QuickBooks app, but there are a few other factors that QuickBooks error code 15311 is occurring while installing updates. Through this article, let's dig deep into the causes and solutions of QB error 15311.
If you are unable to follow the steps, you can call us at +1-855-738-0359 to get help from our support team.
Root Causes of QuickBooks Desktop Error 15311
With the unverified digital signature certificate, there are various other reasons as well that may result in QuickBooks Error 15311; we have listed all such possible causes below:
QuickBooks Payroll Update Error 15311 can arise when some crucial QuickBooks processes are interrupted in the background of Windows.
Improper internet connection settings prevent QuickBooks from accessing the internet.
Windows Firewall obstructs QuickBooks ports and leads to network connectivity issues that further result in QuickBooks Payroll Error code 15311.
A third-party security application installed on Windows sees QuickBooks Desktop as a threat to Windows security and restricts its access to the internet.
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Solutions To Fix QuickBooks Payroll Error 15311 Quickly
Down below, we have listed some of the effective resolution methods by implementing which you would help you to fix QuickBooks Desktop Error 15311:
Solution 1: Run the Reboot.bat File to Re-register QuickBooks Files and Rectify the Error
If you see QuickBooks Error 15311 because of a damaged QuickBooks-based registry, then in such a case, you can run the Reboot.bat file to re-register all the QuickBooks files along with the corrupted ones.
Quit the QuickBooks Desktop application, right-click the QuickBooks icon and choose Properties.
Tap on the Open File Location option and navigate to the QuickBooks installation folder.
Browse and right-click the Reboot.bat file, then click on Run as Administrator and verify your admin credentials.
Wait until the Reboot file re-registers all the QuickBooks files; then, a black color command prompt window will open and close automatically.
Lastly, attempt to Update the QuickBooks Desktop application once again and check whether Unable to Update QuickBooks Error 15311 persists.
If due, for some reason, you're unable to locate the Reboot.bat file; then you must follow the following steps to display the Hidden Files and Folders in Windows.
Type Folder in the search box given on the Taskbar, and tap on Show Hidden Files and Folders.
Locate Advanced Settings, press on Show hidden files, folders, and drives, then click on OK.
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Solution 2: Check if You are Entering the Correct Payroll Service Key to Rectify the Issue
You might not be able to download the payroll updates if you enter an incorrect service key for your subscription, and thus, you may end up with QuickBooks Error 15311, so it's essential to make sure that you're entering the correct payroll service key.
Access the QuickBooks application, go to the Employees menu and choose the My Payroll Service option.
Tap on Manage Service Keys, then click on Edit and ensure that the key is correct.
Click on Next, followed by Finish, reboot your computer, and try downloading the updates.
QuickBooks update error 15311 can be quite troublesome to encounter, without any doubt, but with the help of this article, you can eliminate it for good. If the error appears again, you can call us at +1-855-738-0359 to get guidance from our technical team.
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