Billing dental insurance management is a complex and tedious task. According to a survey conducted in the US among dentists, approximately 88 percent dentists are concerned with the ability of their patients to pay for the expensive services along with a further 86 percent being concerned with the revenue generation of their dental practices.
Further research (Blackwell, Villarroel, and Norris, 2019) has shown that an average of 22.1 percentage of the population of US is likely to go without getting the proper dental treatment despite an average of 50.2 percent of adults in the US having dental insurance coverage. 77 million adults in the US still lack dental insurance coverage.
Surveys have shown that one of the primary reasons for people with billing dental insurance not visiting their dentists is their lack of understanding of their insurance and their fear of the costs that they may have to bear. They are unaware of what they are entitled to depending on their insurance and also lack the knowledge of the proper procedure of claiming billing dental insurance.