ITIL 4 Foundation: A Comprehensive Study Guide

ITIL 4 Foundation: A Comprehensive Study Guide
5 min read

ITIL 4 is a new version of a well-known IT Service Management framework that belongs to AXELOS. The previous version, called ITIL v3 was created in 2007 and updated in 2011. But it was not updated again until 2019. In the meantime, the world changed a lot, and managing services needed modernisation, emphasising an agile mindset promoted by frameworks like Scrum or SAFe.

The ITIL 4 Foundation exam checks your knowledge of the ITIL 4 framework. This framework provides the best practices for managing IT services. The exam tests if you understand ITIL V4 training key concepts, rules, and methods. It covers topics like:

  • The four dimensions of service management
  • Service value management in ITIL
  • Value chain of services
  • ITIL's seven practices

What Is the Process Of The ITIL 4 Foundation Exam?

The ITIL V4 certification exam has 40 multiple-choice questions, with four possible answers each. Only one answer is correct. You need to get at least 26 out of 40 answers right, 65%, to pass. The questions are not meant to trick you, but some may have the word "NOT" that could confuse you. You will get one hour to complete the exam. Non-native English speakers will get an extra 15 minutes to use a dictionary. The exam is a "closed book," which means you can't use any materials except a dictionary if you request extra time.

ITIL Foundation Study Guide

The goals of the exam

It's important to understand ITIL Foundation Exam concepts and patterns to feel confident. You should carefully review each objective, including all topics and sub-topics. Give yourself enough time to understand each topic and grasp the exam themes. To expand your knowledge, study the course domains. There are seven domains in this exam:

  • Become familiar with the key concepts of service management
  • Learn how an organisation can adopt and adapt service management with the help of the ITIL guiding principles.
  • Understand the four dimensions of service management
  • Learn about the goals and parts of the ITIL service value system
  • Get a clear idea of how the service value chain works and how its different parts are connected
  • Familiarizing with the objective and important terminologies of 15 ITIL practices
  • Get to know the 7 ITIL practices

Books on ITIL Foundations

Books are very useful for understanding and clarifying subject basics. AXELOS training understands this and offers resources for those studying for the ITIL Foundation Certification, including the ITIL 4 Edition. The ITIL Foundation, ITIL 4 Edition is now available in German, French, and Spanish through the TASO shop.

Sample Papers

To assist in exam preparation, AXELOS certification training has provided sample papers to give candidates an idea of how questions are usually presented. These papers can help assess your understanding as you learn. However, note that the actual questions on the exam may differ from those in the sample papers.

Online training

ITIL Foundation Training usually lasts 2.5 days, and the exam is taken at the end of the training, depending on the training provider. You can self-study or take an ITIL course online if you prefer. AXELOS’ Accredited Training Organizations offer training and set their prices.

Discussion boards on the internet

In case you still have any uncertainties even after going through your books, consider joining an online forum or community where you can put forward your exam-related queries to the members. You will find many people preparing for the exam and connect with them easily. Joining such forums can also help you improve your skills and knowledge.

Practice tests

To pass any certification test, including ITIL V4, practice is crucial. So, practice as much as possible. Practice exams can improve your preparation and boost your confidence. Also, review your incorrect answers. By checking over your incorrect responses, you can identify areas where you are lacking and work on improving them.

Tips to pass the exam easily

  • Thoroughly read the exam question and be mindful of words such as "best", "not", "correct", or "incorrect". These words hold significant weight in determining your answer. Therefore, take your time and avoid rushing through the question.

  • Although time management is essential during the exam, hurrying through the questions is unnecessary. You will be given 60 minutes to complete the exam. But if English is not your first language, 15 minutes will be added. Therefore, you have approximately 2 minutes for each question.

  • First, answer the easy questions while reviewing the exam questions once. Do not waste your time on the harder questions. You can come back to them later.

Conclusion

The ITIL 4 Foundation study guide is an incredibly valuable resource for anyone new to ITIL V4 training or looking to get up to speed with the latest framework version. It provides a detailed overview of ITIL's core concepts and processes and helps learners understand how to apply them in various scenarios.

Studying and earning the ITIL 4 Foundation certification enhances one’s knowledge and skills and opens up new job opportunities in the IT industry. With the guidance and support of the ITIL 4 AXELOS courses foundation study guide, individuals can succeed in their IT service management careers.

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Anvesha Jain 2
Joined: 1 year ago
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