3 min read

QuickBooks is a full-featured business software helping you throughout your financial management. To upgrade its functioning, QuickBooks has to be updated regularly. But with this, errors like QuickBooks Error 15215: Unable to verify Digital Signature come into the picture. This error usually occurs when a different application runs in the background simultaneously while downloading the payroll update. There are a few more reasons for the same. Read our blog till the end to know more about this and also the ways to resolve it.

If you don’t feel confident while following the steps below, please do not hesitate to contact our expert team at 1-855-856-0042 to help you get through.


QuickBooks verifies all the files that you download in your system to protect it from potential threats. Here are some reasons why you are being displayed with this error-

  1.  Internet Explorer misconfiguration.
  2.  Improper QuickBooks installation.
  3.  When QuickBooks or Windows is corrupted.
  4.  When QuickBooks or Windows files are damaged.
  5.  Different application running in background.

Recommended to read: QuickBooks error 1625



Method 1: Restart your system

When you reboot your desktop, it forcefully closes all the applications running in the background-

  1. Click on the Windows icon in bottom right corner.

  2. Click the Power button.

  3. Select Restart.

If this does not help, please continue to the steps below.

Method 2: Run QuickBooks as Administrator.

This is a quick fix as it allows QuickBooks to alter the program and also to run above other applications-

  1. Close QuickBooks Desktop.

  2. Locate the software on your system and right-click over it.

  3. Click on Run as Administrator.

  4. Select Yes to continue.


Method 3: Review Internet Explorer settings

Here you need to make sure that the options Use TLS 1.0 is checked, and Use TLS 1.1 and Use TLS 1.2 are unchecked-

  1. Close QuickBooks Desktop.

  2. Open Internet Explorer.

  3. Click Tools on the top left corner.

  4. Select Internet Options.

  5. Click on Advanced.

  6. Get to Settings and scroll down to the options Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options.

  7. Check Use TLS 1.0.

  8. Uncheck Use TLS 1.1 and Use TLS 1.2.

  9. Hit OK and restart your desktop.

  10. Download the QuickBooks Desktop update.


Method 4: Relaunch Windows in Selective Start-up

Here you can choose which applications do you wish to run open at start-up-

  1. Close QuickBooks Desktop.

  2. Open Run on your computer-

•Windows XP: Click Start and select Run.

•Windows 7 / Vista: Click Start. Select. All Programs. Choose Accessories. Hit Run.

  1. Windows 8 / 10: Press Windows key+R.

  2. Type in “msconfig”.

  3. Hit OK.

  4. In the System Configuration Utility window, select Selective Start-up.

  5. Uncheck Load Start-up Items.

  6. Hit OK.

  7. Reboot your system.

  8. Download the QuickBooks Desktop update.

  9. If the update is successful, you can go back to Normal Start-up following the steps above and reboot.

Removing application errors such as QuickBooks error 15215 from your computer can be tricky, which is why we try our best to provide you simplest solutions. For much sure tips get in touch with our pro-advisors at +1-855-856-0042.

Also read: Applicable approaches to rectify QuickBooks error 103

Source code: https://sites.google.com/view/24bookkeeping-services/blog/facing-quickbooks-error-15215-we-got-you


Allan ramsay 2
Joined: 1 year ago
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