Importance Of The ITIL 4 Foundation Exam

Importance Of The ITIL 4 Foundation Exam
7 min read
13 July 2022

Introduction of the ITIL 4 Foundation: 

ITIL (The information technology infrastructure library) is the combination of the best practice in ITSM (IT Service Management) that is used for IT business plans. The ITIL certification allows using of IT Tools for the growth and transformation of the business. This certification is owned by PeopleCert and maintained by Axelos. In July 2021, PeopleCert acquired Axelos undertaking venture company. The agreement was assigned by the cabinet office in 2003 on the behalf of her Majesty’s Government in the UK. 

What Is ITIL 4 Foundation:

The ITIL 4 Foundation exam was released in 2019 by AXELOS. According to the evolution of ITIL, ITIL 4 is the latest version that is the standard set of practices to support the continuous improvement of technology-enabled services and goods and an end-to-end operational model for the delivery and creation.
The ITIL 4 Foundation is the entry-level certification that validates an awareness of key ITIL practices and ideas which is explained in the ITIL® 4 Foundation book. The main purpose of the ITIL 4 Foundation exam is to introduce the IT service management system. IT operations teams can generate a complete business strategy with the help of ITIL concepts. It covers the main element which is used in the ITIL service lifecycle. The ITIL also covers 26 processes which are organized into main five modules such as service transition, service improvement, service design, and service operation. The ITIL 4
Foundation Exam Questions are not too tricky as you think.  

Perfect Audience for ITIL 4 Foundation Exam:

The ITIL certification is very helpful for some candidates:

  • Candidates who want to invent new IT tools and search for the growth of business strategy.
  • Candidates who don’t know about ITIL Foundation.
  • Candidates want to learn how ITIL works for IT service management.
  • Candidates want to work within an organization that has adopted ITIL. 
  • Learning new tools and services of Information technology. 

The ITIL 4 Foundation Exam Information:

PeopleCert provides brief information about the exam environment. The ITIL 4 Foundation exam has a total of 40 questions and all of them being multiple choice with four answer options. In all questions only one correct answer option. The passing percentage of the ITIL 4 Foundation exam is 65% which means at least 26 answers should correct out of 40 questions. All questions are not too difficult. You will be confused with some questions because they contain the word “NOT” here and there. You have a total of 1 hour (60 min) to complete the exam. you can also apply for another 15 extra minutes to translate the language if you are a non-native English speaker. Any material, slides, and notes are allowed during the exam.

The Objective of the ITIL 4 Foundation Exam:

It’s essential to understand the ITIL 4 Foundation exam concepts, but it’s also important to understand the pattern and objective of the Exam. if you know all things about the ITIL exam you will feel completely confident. So, it’s highly suggested to explore every objective carefully. Learn and spend time understanding every signal topic and its sub-topic. You can boost your preparation and information by focusing your studies on the course domains. 
Here are some domains covered in the ITIL 4 foundation:

1.    Services Management Concepts

You should learn the major terms such as utility, customers, sponsor, warranty, user, service, and service management. You should also learn the major concept of creating value with services such as organization, outcome, output, cost, risk, and the key concept of service relationship. 

2.    ITIL Guiding Principal Concept 

Learn the concept to cover the interaction of the guiding principle, uses, and nature. You should also learn the use of guiding principles such as how and where to start work and progress with feedback. It will also help you how to collaborate and promote visibility and all strategy of work.

3.    Activities of the Service Value Chain

This field covers the idea to understand the interaction between the nature of the service value chain and how this supports the value stream. This domain covers concepts to describe the interconnected nature of the service value chain and how this supports value streams. Moreover, it also covers the purpose of each value chain activity.   

4.    4 Proportions of Service Management

  • Persons and companies 
  • IT (Information Technology)
  • Vendors and suppliers 
  • Value streams and processes

5.    Purpose of the 15 ITIL Practices

In this field, you should learn the purpose of the ITIL practices such as management, relation management, IT asset management, supplier management, and information security. 

6.    Purpose of 7 ITIL Practice

This field covers the ideas to clarify the ITIL practices with detailed information, and how they fit within the service value chain.

Understand the Lifecycle of ITIL 4 Foundation:

The ITIL 4 Foundation consists of 5 phases:

  1. Service Strategy 
  2. Service Design 
  3. Service Transition
  4. Service Operations
  5. Continual Service Improvement

How To Prepare for The ITIL 4 Foundation Exam?

Sample Questions:

Candidates can prepare a series of sample papers from the responsible vendor of AXELOS. After using these sample papers, you will know the pattern of the exam questions and these sample questions will enhance your knowledge. But keep in mind these questions are not the same as real exam questions.  

ITIL Foundation Books:

No doubt books help you a lot before attempting the exam. books do not only improve your knowledge but they also clear your all-difficult concepts. Axelos provides ITIL Foundation certification and ITIL 4 Edition book for students. These books are only available in German Spanish and French. 

Online Training:

Candidates who are interested in online training can do it in different formats such as remote learning. According to the training provider ITIL Foundation Training, the examination takes place at the end of the training. Axelos training organization offers online training. 

Online Forums:

After reading the books you have one more platform to enhance your preparation. You can join an online forum and community where you can get all information about ITIL 4 Foundation exam moreover you will find all questions answered. There are so many platforms where you can join it will help you a lot. 

Practice Tests:

We all know practice makes a perfect man. It’s important to practice ITIL 4 Foundation Exam because during practice you know the actual exam environment and the difficulty of the exam questions. Moreover, practice tests improve your exam knowledge and boost your preparation. There are so many platforms you can join for practice tests. You can also join Pass4Future for free practice test. 


If you are interested to explore new tools and strategies of Information technology for business growth then you should pass the ITIL 4 Foundation exam. After becoming ITIL certified you can join the AXELOS community for free guidance. Moreover, your professional value increase and you will have many job opportunities in the IT industry.

Robin 0
Joined: 1 year ago
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