Not receiving WhatsApp messages? - causes and solutions

Not receiving WhatsApp messages? - causes and solutions

WhatsApp sometimes fails, preventing messages from being received until the app is opened. Many people complain that they do not receive messages unless the app is opened. This causes them to miss out on some messages. This error can be caused by certain phone settings (e.g. battery saving capacity).

In this article you will find all the information and procedures to solve the problem that WhatsApp only receives messages when the app is opened. Our editors recommend iMyFone ChatsBack for WhatsApp recovery which you can now try for free.

Why can I only receive WhatsApp messages when I open the app?

  • Restricted background data

This element may prevent certain phone functions, such as background application activity or disabling an internet connection. When WhatsApp is out of the background, it will not send notifications when it is closed, so this is the main reason why you do not receive WhatsApp notifications.

  • Wi-Fi or cellular network connection is disconnected

If you are not receiving messages, you should check that your Wi-Fi or cellular connection is not damaged. If the connection is disconnected, you will not receive any messages even if you open the app.

  • Notifications off

Both Android and iOS clients have the ability to turn off notifications on their phones. If you are not receiving WhatsApp notifications, it is possible that you have turned them off so that you only receive messages when you open the WhatsApp app.

  • Out-of-date WhatsApp

This is the most common problem if you don't receive WhatsApp notifications. When the WhatsApp is out of date, it stops working properly because the authorities no longer support the outdated format.

General solutions to the problem of not receiving WhatsApp notifications

  • Enabling notifications in WhatsApp

You can check that the "Allow notifications" option is turned on, assuming you can normally get notifications from other apps instead of WhatsApp.

  • Updating the WhatsApp app

In some cases, an outdated version of the WhatsApp app may prevent you from receiving WhatsApp messages unless you open the app on iOS/Android.

  • Uninstall and reinstall WhatsApp

The easiest and often quickest way to resolve notification issues is to remove and reinstall the WhatsApp application. Make sure you back up important WhatsApp conversations from Settings before uninstalling, otherwise you will lose all your important messages, media and voice notes.

How to recover WhatsApp messages on your iPhone using iMyFone ChatsBack

The best tool to solve this problem is iMyFone ChatsBack. This is an effective tool that helps you recover whatever and however you lost on WhatsApp, such as deleted WhatsApp messages, contacts, photos, videos. Get the 10% off coupon code now:  90recovery. 

Key features of iMyFone ChatsBack

Not receiving WhatsApp messages? - causes and solutions

- Recover lost/deleted WhatsApp messages and attachments directly from iOS/Android devices, Google Drive backups or iTunes backups.

- Preview recoverable WhatsApp data before performing a final recovery.

- Recover WhatsApp data to PC as HTML/PDF/Excel/CSV files.


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