Read why is QuickBooks not responding and the remedies

Read why is QuickBooks not responding and the remedies

QuickBooks is a renowned bookkeeping software broadly utilized by small businesses, entrepreneurs, accountants, and many other categories of users in need of trustworthy accounting. It is a multi-tasking software that can handle many financial processes simultaneously and profoundly. Indeed, it is the best accounting software, but it is prone to internal errors, which can sometimes halt the software entirely. The software may freeze at times or even fail to start. If you are experiencing similar issues and want to know why is your QuickBooks keeps crashing, this blog has all the answers you need along with the methods you can use to fix this issue from your QuickBooks.

If you want expert guidance on this issue, call +1-888-704-1357

Clarification of the issue

This issue is generated unexpectedly in QuickBooks. The software will suddenly stop responding to your commands and can even freeze for a long time before being functional again. You can even face this issue while opening QuickBooks; the software fails to open or crash after a few seconds of starting. It won’t matter what commands you try to execute; your software will be unresponsive and might show inappropriate behavior.


The reasons which can be held responsible for your QuickBooks turning unresponsive are listed below-

  • The company file name is too long or contains special characters not supported in QuickBooks.
  • QuickBooks installation was damaged or corrupted due to some issues.
  • The QBWUSER.ini file is missing or is an unsupported format due to data corruption in the hard drive.
  • An outdated version of windows is currently active on your computer.


The methods which will help you to fix this issue with your QuickBooks are mentioned below-

           You may also read:- QuickBooks Error H202 | QuickBooks Desktop Unrecoverable Error | QuickBooks Error 3371 | QuickBooks Data Services | QuickBooks Data Conversion Services | QuickBooks Bank Transactions not Updating | Download QuickBooks Tool Hub | Quicken Cloud Hosting | QuickBooks Data Repair Services

Method 1- Use the QuickBooks Tool hub to fix issues with your QuickBooks software

QuickBooks Tool hub consists of some essential tools for tackling common errors in the software. You are always advised to use the latest version ( available on the website of QuickBooks. Follow the steps below to repair issues with the software-

  1. Open the QuickBooks Tool hub on your PC and click on Program Problems.
  2. Select Quick Fix my Program from the options and wait for the process to finish.
  3. Then click on Installation Issues and click on Install Diagnostic Tool.
  4. Let the tool finish the process. Existing errors in your QuickBooks from the last time it was installed or any recently developed errors will be fixed.
  5. Reopen QuickBooks.

If the issue still exists and move to the next solution.

Method 2- Rename the QBWUSER.ini file located in the folder carrying your QB files

Go to your QB folder and search for the QBWUSER.ini file in the folder. Once you find the file, execute the steps listed below on it-

  1. Right-click on the QBWUSER.ini file and select the Rename option from the list.
  2. Type ‘.old’ as an extension at the end of this file name.
  3. After you have edited the file’s name, reopen QuickBooks.

If there are still issues present in the software, try the next solution.

Method 3-Update the version of Windows you are currently using on your PC

You should constantly update your windows as soon as a new update is available. It helps to fix any existing bugs and errors in your computer, and an out-of-date version may be the reason for your issue. Refer to the steps to update your windows-

  1. Open your control panel and go to the Windows Update Settings menu.
  2. Click on the Check for Updates option and wait till it searches if a new version is available.
  3. If there is an update available, click on Download and Install.
  4. After the update is installed, reboot your computer and open QuickBooks.

Your issues will be fixed, and your QuickBooks will run smoothly after using these solutions.


This is the end of our blog; we tried to bring in all the details on why is your and the methods you can use to fix it. We expect that the methods were easy to execute and effective in solving this issue from your QuickBooks.

If you still need any help, QB experts are just a dial away; Call them at +1-888-704-1357

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