Simple techniques to counter QuickBooks error PS038

Simple techniques to counter QuickBooks error PS038

QuickBooks has helped a large number of businesses handle their employee data and execute a timely payroll following the latest tax table released by the government. The software can release the wages using paychecks, or direct deposit in the employee’s bank account. Internal issues are common in QuickBooks like any other software. QuickBooks error PS038 interrupts you while downloading the payroll updates or working on your payroll data due to some undelivered paychecks. If this error pops up on your software while executing any payroll-related task, stick to this blog till the end to find out the causes of this error and the techniques that can rectify it.

You can avoid the time-consuming methods by contacting a QB support team at 1-855-856-0042 for quick troubleshooting.


The potential causes of this payroll error in QuickBooks are given below-

  • There are stuck paychecks in ‘Online to send’ which weren’t delivered due to network connection issues.
  • Your subscription to the QuickBooks payroll service has expired and you are not an authorized user now.
  • A malware attack or data corruption in your hard drive has damaged your QB payroll data leading to issues whenever it is processed in the software.

Recommended to read: How to fix QuickBooks Error 6000 301


These methods will help you rectify this payroll error in QuickBooks-


Solution 1- Find out the undelivered paychecks stuck in the software

The most significant reason for this error to develop is the stuck paychecks that weren’t delivered to the recipient due to issues in the network or any other reason. These paychecks get accumulated and cause issues when you try to download the payroll update or work on your payroll data. To fix this issue, you must identify the paychecks and then make some changes to them. Use the steps below-

  1. Reboot your computer and open QuickBooks.
  2. Go to the Edit menuand tap Find in the drop-down list.
  3. Navigate to the Advancedtab, open the Filter list in the Choose Filter section, and choose Detail level.
  4. Tap the Summary only
  5. Open the Filterlist again and go to the Online Status option by scrolling down.
  6. Click on Online to send and tap Findto view all the undelivered paychecks.

Once the stuck paychecks are found, you need to make some changes in their data or remove them from ‘online to send. Until these paychecks are deleted, you’ll receive this error repeatedly while executing any payroll-related task in the software. Refer to these steps-

  1. Approach the first stuck paycheck in the section or the oldest paycheck and select the option for Paycheck Detail.
  2. Go to Earningsin the Review paycheck window and add a new earnings item similar to the previous item.
  3. Click on Noif a Net pay locked option appears on the screen.
  4. You must not make any changes to the net pay & tax amounts.
  5. Tap the Save & close
  6. Open the paycheck again and click on the Paycheck Details
  7. Delete the recently added earning item in the earning section.
  8. Make no changes to the tax amounts and click on Ok.
  9. Open all the stuck paychecks one by one and repeat the above-mentioned steps.

The issue will be resolved after you toggle all the stuck paychecks in ‘Online to send.’


We have reached the end of this blog describing the causes of QuickBooks error PS038 and the appropriate ways to resolve it. We hope the blog provided you with enough information about the error which you can use to eliminate this error from your QuickBooks.

If you feel the need for troubleshooting guidance, call 1-855-856-0042 to approach a QB expert.

Also read: QuickBooks black and white screen: Resolved with this guide!


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