Top 7 Best Call Center Software – Pricing & Reviews

Introduction 

In today's culture, providing exceptional customer service is one of the most difficult hurdles for businesses. This is why many firms use call center telephony solutions to meet client expectations.

This is where call center software for enterprises comes into play. Call center solution providers help businesses of all sizes to deliver rapid, effective, and personalized customer support with the best call center software. 

Call Center Software

Call center software automates the routing of incoming and outgoing calls. An overall component is IVR systems, which give automated greetings, menu options, and answers to frequently requested queries. It could be utilized as a ticketing feature in customer support through live chats, phone calls, email, and other methods. 

Now, let's look at the best call center software to assist you in choosing the best software for your business. To make your selection easier, we will highlight the features and prices!

• Aavaz 

Aavaz is a cloud-based call center solution provider that offers viable and scalable inbound, outbound, and hybrid call center telephony solutions that necessitate fewer extensions and can grow to accommodate hundreds of users with no set-up or hidden fees!

It has various features tailored to the demands of advertising, sales, and customer service departments. It does not require an on-site telephone infrastructure but uses a company's existing internet connection. 

Aavaz, among other things, provides a full dialer, FreePBX, call recording, and IVR. Agents can integrate its features and solutions with hosted call center solutions. It also has a mobile app that allows remote employees to access the system from anywhere.

Starting price: $84.99 per month with a free trial.

Review: Aavaz has a rating of 4.3/5, with the primary features being usability, customer service, and value for money.

• AVOXI

AVOXI is a cloud-based call center system that assists small and medium-sized businesses in streamlining customer care operations and managing company communications. It has a unified dashboard that allows agents to track inbound calls and sales activity using key performance metrics.

Role-based access, voicemail transcription, call recording, alerts, and member management are all important elements of AVOXI. It enables enterprises to use the automated attendant feature to route calls to other extensions without needing an intermediary operator. Administrators can also customize software settings to control interactive voice response menus and routing choices.

Starting price: $7.99 per month.

Review: AVOXI has an overall score of 4.76/5, with customer support, functionality, and ease of use being the key features of the call center solution provider. 

• PhoneWagon 

PhoneWagon is an internet-based communication solution that assists small and medium-sized enterprises with marketing campaign management and ROI tracking. Agents can track consumer behavior and progress with call center technologies!

PhoneWagon's main call center telephony solutions include call recording, greetings, email summaries, call notifications, and auto text responses. Businesses can get insight into numerous marketing initiatives, including conversion rate and statistics, through tracking call center customer service solutions.

Starting price: The monthly fee starts at $39 and increases to $275.

Review: PhoneWagon has a rating of 4.72/5, with the highlights being ease of use, functionality, customer service, and value for money.

• 8x8 

The long-standing 8x8 is a call center solution provider that offers a full contact center solution. Businesses can connect all of their channels in one place to provide their staff with the greatest possible foothold. The essential features are skills-based call routing, queued callback, and IVR. 8x8 also provides inbound chat and email support for your call center software.

It offers a Personal Agent Connect feature that helps agents and clients build relationships. 8x8 can also communicate with other corporate applications and integrate with CRM solutions.

Starting Price: A small company phone system costs $15 per month and can cost up to $44 per month.

Review: 8x8 has a 4/ 5 rating, with usability and value for money being the most notable features.

• CallRail 

CallRail simplifies the conversion of leads into more satisfied consumers for organizations of all sizes. Businesses can market confidently thanks to CallRail's analytics and business communications site, which delivers real-time information. 

Beyond G2's top-rated inbound call monitoring software, CallRail's call center telephony solutions now include form tracking, conversation intelligence, and corporate communications capabilities.

Starting price: begins at $45.00.

Review: CallRail has an aggregate score of 4.53/5, with customer service and value for money being the standout features of the call center software.

• Five9

Five9 is one of the global call center solution providers of an all-in-one online contact center solution for inbound, outbound, mixed, and multichannel contact centers. It helps agents to give excellent customer service via chat, email, phone, and other channels.

Five9 IVR voice recognition can be used for popular client inquiries, freeing up agents for priority interactions. It monitors, analyzes, and reports on productivity in real time and dynamically syncs all contacts with CRM.

Starting price: begins at $100.00. The monthly licensing fee per agent is calculated based on the selected volume and product features. There might be extra long-distance fees. 

Review: The rating for Five9 is 4.19/5, with the most significant attributes being ease of use, functionality, and customer service.

• NICE CXone

NICE inContact is cloud-based call center software that assists organizations in enhancing lead quality while lowering client interaction costs. The system includes numerous capabilities needed to manage inbound support requests and assists organizations in connecting with their consumers through various channels such as inbound/outbound phone calls, email, voicemail, chat, and more.

NICE CXone has call routing tools such as IVR, CTI, and ACD. Workforce optimization functions such as e-learning, recruiting, and workforce management are also included in the call center telephony solutions. The blended predictive dialer tool provides call blending, call suppression, and auto-dialer for hybrid call centers.

Starting price: $100.00 per month.

Review: NICE CXone has an overall rating of 4.17, with the key aspects being ease of use, customer service, and functionality.

Conclusion 

These are the finest call center software pricing and reviews for 2022. Call center telephony solutions let organizations and agents personalize client interactions while lowering wait time, resulting in a more productive and customer-centric operation. Choosing reputable call center software in India is critical, so why not choose Aavaz FreePBX, the market leader? Contact Aavaz, one of the top-rated call center solution providers, now to catapult your business to the highest level with no hidden or additional expenses!