API (application programming interface) is just an interface between two applications that you can integrate into your web or app. Meanwhile, communication APIs allow you to embed text, voice, and video calls in your app or website.
API communication gives you the leverage to add instant messaging or even team call capabilities to your app.
Communication APIs establish a standard framework for communications between a company’s system or platform and its other core business applications.
Rather than hiring developers with existential experience and core knowledge in the chat technology field, businesses can integrate communications APIs into their existing enterprise applications. This helps in streamlining their workflow, solving queries, employee enhancement, and enabling a greater work environment.
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