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What are some key features to look for in real-time chat solutions for business?

The key features are

  1. Encryption & Security: Ensure end-to-end encryption for data protection.
  2. Scalability: Ability to handle increasing users or data volume.
  3. Integration: Seamless compatibility with CRM, project management tools.
  4. Customization: Tailorable features to fit specific business needs.
  5. Reliability: Stable uptime and support for uninterrupted communication.

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