How to speed up customer service with a small team
Faster resolution and quicker service has always been associated with having a larger customer support team. But what if you didn’t need a big team for that?
Stay ahead of the Machine Learning curve
In this blog, we’ll see what machine learning is all about. How is it growing big globally. How are businesses stepping up their game with machine learning.
Taking 3 extra steps to deliver amazing customer service
Always aim to give your customers an experience better than any they expected because a little creativity & some extra efforts can make a big difference.
30 tech terms you HAVEN'T heard before
Want to dive into the world of technology? Here's a list of 30 tech terms that you've never heard of before. Begin your tech journey right here, check it out!
Technology in the fight against COVID-19
With the help of technology, we’re doing all we can to fight against COVID-19. This article discusses the use of bots, and AI to fight the virus. Read the article
50 Technology Leaders in The Middle East
Engati is extending a list of 50 Technology Leaders in the Middle East who are turning new leaves, bringing change, and stepping stones for the future.
The 5 biggest myths about customer centricity
Co-founder of inspiration agency Nexxworks and social media agency Snackbytes, Steven Van Belleghem addresses the 5 biggest myths about customer-centricity.
Which is the best AI chatbot platform according to customers?
Customers pick and review the best chatbot platform. They love Engati's no-code, drag and drop user interface and enjoy its powerful features and ease of use.
CX tool that will make or break your brand
How do you get customer experience management right? By using the right CX tools, of course! Click here to find out what's the best CX tool on the market!
The only industry thriving in lockdown
The chatbot industry is one of the only booming industries that has been thriving in lockdown. Here's how you can get in on the action with Engati. Read more.
The Status and Future of AI
Join Patrick Bangert on an exploration of the status of AI evolution. We'll cover real AI applications vs. the public imagination, and commercial vs. research.
The ultimate guide to websockets | Everything you need to know
Websockets are persistent connections that exist between clients and servers. A websocket offers you a bidirectional, full-duplex communications channel.
The worst thing that happens is your customer loves you
What if the worst thing a customer ever said about you was, “I love you!”? Even when they have a complaint? Shep Hyken gives you 6 ways to make that happen.
The fire in her | Millennial leaders breaking the glass
It's Women’s day and we thought we could break some glass. Well, the occasion is to celebrate with a clink of glasses hopefully with champagne but also to tell.
Organizational change and it's top 3 advantages
Let's touch up on what’s organisational change, how important it is and how can you play a vital role in it. Change brings a lot of growth opportunities.
Small things that have a dramatic impact on your customer experience
The tiniest of things can have an enormous effect on your customer experience. Colin Shaw addresses priming in this article and shows you how to use it.
Organizational change and it's top 3 advantages
Let's touch up on what’s organisational change, how important it is and how can you play a vital role in it. Change brings a lot of growth opportunities.
Small things that have a dramatic impact on your customer experience
The tiniest of things can have an enormous effect on your customer experience. Colin Shaw addresses priming in this article and shows you how to use it.
The Basics of Threads and Thread Dumps
Threads are the core of most processing units in the entire world of computers. They make up the basic part of every operation in java-based applications.
6 tips for generating better customer experience
Photofy CMO and advisory board member, Ted Rubin shares some of his most potent tips for improving customer experiences and winning in every market. Read now.
9 exclusive tips to writing the perfect chatbot script!
The real challenge in writing the chatbot script is designing your chatbot’s character. Your character's design should reflect the brand voice of your company.
Top 20 AI Influencers to follow for 2022
20 of the best AI influencers share deep insights that will help you optimize your business with artificial intelligence and guide you on your AI journey.
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