https://medium.com/@enrica.dsouza/best-20-articles-of-the-year-cc95822bf2f5 - Click here for the links of all
3 Steps to measure CX impact and align your C-suite around experience
Jeanne Bliss, founder & CEO of Customer Bliss, talks about measuring the impact of your CX initiatives and showing your C-suite the bigger picture. Read now.
5 new rules guaranteed to build customer trust
CX expert and founder of Beyond Philosophy, Colin Shaw, shows you how to win your customer trust with his 5 powerful new rules to build trust. Read now!
5 key rules of behavioural journey mapping
Behavioural Journey Mapping looks at four aspects (Rational, Emotional, Subconscious, and Psychological) & we put these layers into the existing journey map.
5 ways how AI can improve your business's software testing
AI is improving & simplifying the life of developers & testers everywhere, by automating processes & allowing testers to provide accurate results & bug finds.
6 CX Fundamentals of Organizational and Human Adaptiveness
MD of Eglobalis Information and co-founder of the ECXO, Ricardo Saltz Gulko talks about the fundamentals for increasing the adoption of technology and services.
7 powerful tips to design an amazing chatbot icon for your business
Here's our list of things to do while designing a chatbot icon for your business—Ranging from getting inside your users' minds to analyzing competitor logos.
7 Tips to improve chatbot marketing | #6 is a game-changer
Enhance your marketing campaigns with chatbots and speed up lead generation. Get 7 hacks to take your marketing to the next level with intelligent automation!
7 ways to generate leads for your eCommerce business
The hardest part of eCommerce business is all about acquiring new leads, here are the 7 interesting way to generate leads for your eCommerce business
8 Ways AI Will Change the Future of Marketing in 2022
When AI is used in marketing, it will boost lead generation, SEO, content creation & distribution and many other functions. See how AI is transforming marketing
A quick guide on how to survive and communicate during a global crisis
Adriana Tica, an expert marketer, talks about the manner in which you should communicate with your customers in order to survive and thrive in a crisis.
Customer success — Let Engati help you ace the game
When you have the power of LIVE chat support for your chatbot, why would you want to leave a customer frustrated? Here’s how to ace the customer success game!
How to address the most complex customer queries in real-time
Imagine that you could answer the most complex customer queries in real-time, without forcing your customers to wait on hold. Here's how you make that happen!
5 powerful agent productivity hacks
Learn how to serve even more customers, while making your agent's lives easier. Explore our 5 best agent productivity hacks (with a bonus hack) right now!
Asia: Becoming a Powerhouse through AI Adoption
AI is taking the world, especially markets in Asia by storm. We're exploring AI and its many use cases in markets such as China, Japan, and India in this blog
Here are 6 ways to go customer-centric with AI
AI can help you give your customers what they actually want, if you use it right. Learn how to use it to make your organization more customer-centric.
Top 10 Uses of AI for Cybersecurity (+14 Applications)
Cybersecurity: the ever-evolving tech. But what happens when we add some AI in the mix? Read this article to find out the pros and cons of AI in cybersecurity
🎮 AI in Gaming | 5 Biggest Innovations (+40 AI Games)
Wondering how AI is used in gaming? From NPCs to decision-making to cheating, even world-building, Game AI has a ton of uses. Learn what it's all about!
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