Elevating the Guest Experience with Effective Guest-Facing Displays

Elevating the Guest Experience with Effective Guest-Facing Displays
2 min read
28 April 2023

In the hospitality industry, creating a memorable guest experience is key to standing out in a crowded market. Guest-facing displays are digital screens that can provide a wide range of information, including hotel services, local attractions, menus, and more. But they can also create an immersive experience that leaves a lasting impression on guests.

Personalized Content 

One way guest facing displays can enhance the guest experience is by providing personalized content. For example, a hotel could use guest data to create custom welcome messages displayed on the screen when guests arrive. This makes the guest feel valued and sets the tone for a positive stay.

Showcasing Unique Features 

Guest-facing displays can also showcase a hotel's unique features and amenities. For example, a hotel with a rooftop bar could use a display to show live footage of the bar, along with information about specials and events. This encourages guests to visit the bar and creates a sense of excitement and anticipation.

Real-Time Information 

Another way that guest-facing displays can enhance the guest experience is by providing real-time information. For example, a hotel could use displays to show the current weather forecast or traffic conditions. This helps guests plan their day and shows that the hotel is invested in their well-being.

Creating a Sense of Community and Engagement 

Perhaps most importantly, guest-facing displays can create a sense of community and engagement. By providing interactive content such as polls, quizzes, or social media feeds, guests can feel part of something larger than themselves. This can create a positive and memorable experience that guests will want to share with others.

Conclusion 

In conclusion, guest-facing displays with full service restaurant POS can create a memorable guest experience. By providing personalized content, showcasing unique features, providing real-time information, and creating a sense of community, hotels, and restaurants can differentiate themselves from the competition and leave a lasting impression on guests. As technology continues to evolve, guest-facing displays will likely become an increasingly important tool for enhancing the guest experience in the hospitality industry.  

Ultimately, it is essential to remember that guest-facing displays should be used to complement, not replace, human interaction. While digital screens can provide valuable information and entertainment, the personal touch of a friendly smile and warm greeting truly creates a memorable guest experience.

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eatOS POS 13
eatOS is an all-in-one restaurant point of sale & management system built for restaurants of all sizes that helps improve operations and guest experience.
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