Omnichannel marketing is an excellent way for a brand to engage with the target audience and customers across more than one channel. The marketing process may be through the official website or social media platforms. direct promotional emails, or even phone calls. Irrespective of the marketing process, the approach to integrate everything under one solution helps in improving customer acquisition, engagement, retention rates, and brand exposure.
An excellent way to automation
Chatbots in the Omni Channel Platform can replace the human assistants who provided 24/7 support. Nowadays, chatbots can offer round-the-clock assistance over any messaging application. It could be in social media like –
- Facebook Messenger
- WhatsApp Personal chats
- WhatsApp Business accounts
- Skype, etc.
In the current scenario, customers no longer need to install the 3rd party apps on the phone or call the executives for information. The omnichannel chatbots are the best automation solutions that ease the immediate requirements in the hospitality industry.
Prime features of chatbots – Things to know
The travel and hospitality industry has unique requirements, and automation can resolve them readily! With the best features of the omnichannel bot assistants, one can ease the needs to the next level. From handling queries to offering the best promotional messages across diverse platforms – one can find several unique features with omnichannel chatbots.
- Offer information about the hotel and residential property
- Offer relevant traveling information about the tourist places near the hotel
- Develop a customized itinerary, focusing on the customer preference
- Overview of the numerous activities and events near the hotel
- Send media and images of the hotel alongside customer testimonials of the property
AI makes the difference – Impactful solutions.
The use of AI or artificial intelligence in chatbots makes a significant impact. How? It brings the humane element to interpret the lines and keywords. It enhances the customer’s experience and acquires the visitors. For instance, if a visitor enquires about a hotel room with a sea-facing room in Goa, the chatbots can interpret more and offer more than what the customer is looking for. The proactive solution with an overview of the sea-facing rooms, tourist spots, marine activities, and many more helps the customer crave more! This way, it creates a significant impact with impressive solutions.
Marketing is made simple with automation.
You can use a new-age Omni Channel Platform to expand your marketing techniques. It brings an excellent solution for the hospitality industry to resolve the needs for marketing and promotion. Send promotional messages, videos, media, links, etc., to the potential customers and target audience through WhatsApp or Facebook messenger. A proactive approach to acquiring more customers makes the platforms and chatbots apt for the industry.
Ease the needs with the new-age technology!
Try the emerging solutions and witness the impeccable advantages for the business and industry.
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