The VoIP world has a whole gamut of solutions and each of these VoIP software platforms has its own role to play. A VoIP Softswitch solution is a pivotal system that indeed bridges the gaps between different VoIP solutions and completes the whole ecosystem of the SIP based telecommunication world. There are two different VoIP Softswitch solutions that are majorly used to bridge this gap and one of the most widespread is the retail VoIP Softswitch.
A retail VoIP Softswitch solution is commonly used to meet end to end communication needs of small offices, home offices, small businesses and even enterprises. This system has a wide array of communication and collaboration features to offer. There are several amazing advantages of using these communication features and all this has made this Softswitch system so popular among businesses and enterprises. They may use it with a hosted or license based model.
In a traditional scenario, all features of this VoIP software are built to meet the voice calling needs of a business. Some of the most popular features of VoIP Softswitch solutions for the retail market are IVR (Interactive Voice Response), call transfer, call forwarding, call mute and unmute, call park and pick-up, conference calling, call snooping, and more. This is the reason a majority of businesses focus on using this software only to meet their voice communication needs. However, a retail Softswitch solution is not bound to offer just phone calling and related features. There are several other modes of communication available with this Softswitch.
Voicemail and messaging are two valued added communication modes available in the retail VoIP Softswitch solutions. There are several advantages of using these communication channels in a business.
Major advantages of using a retail VoIP Softswitch for voicemail and messaging
- Cost benefits
One of the major advantages of using this VoIP Softswitch solution for voicemail and messaging is cost. The cost of adding these two communication channels into a traditional telecommunication system can be very expensive. Comparatively, the VoIP system has several providers of messaging and voicemail features, which make the cost per message quite low and affordable for businesses. Thus, similar to all other VoIP based solutions, the biggest advantage of using this retail Softswitch solution for these two types of communication is saving money and reducing expenses.
- Value added features
VoIP has made it possible to customize communication solutions to meet tailored business needs. This is near impossible with the traditional system. Many software providers take advantage of this plus point of VoIP and develop more feature rich solutions. The retail VoIP Softswitch solutions provide value added features along with offering a plain facility for using voicemail and messaging. Some of the major features are listed below:
- Forwarding: You can forward the voicemail or text message automatically to any other number.
- Group messaging: A voicemail message or an SMS or chat message will be sent to a group of people instead of just one person.
- Logs: The system will keep logs of each message and that can be reviewed by the managers.
- To email or phone facility: A copy of a voicemail message or text message will be sent to the email or phone of the recipient.
- Transcription of a voicemail message: The system can also perform speech to text and send a transcribed message as an SMS or email to the receipt.
Concluding notes
A retail VoIP Softswitch solution has several unexplored features. Voicemail and messaging are these types of features that can change the whole dynamics with their benefits. Along with the two mentioned in this article, there are several advantages of using stated communication channels and related features available in a retail VoIP Softswitch.
Original Source From: -
https://medium.com/@astpp.telephonyplatform_83213/how-does-a-retail-softswitch-benefit-in-voicemail-and-messaging-51b8b17e8a82
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