Omnichannel retailing is a commerce strategy that creates a seamless customer experience across multiple buying platforms. As consumers and buyers move between physical and digital spaces, they experience one consistent, organic conversation with the brand because every touch point is connected and their data is always unified.
Omnichannel retailing is more important than ever for retailers, as online sales are projected to account for 24% of all global retail sales by 2026. However, online shopping also comes with challenges, such as high return rates, customer acquisition costs, and data security. That’s why many retailers are looking for ways to leverage the power of the cloud to optimize their omnichannel operations and deliver better customer experiences.
In this blog post, we will explore how SkillNet and Oracle retail implementation partners can help you achieve omnichannel excellence on the cloud, and how they can help you overcome the common challenges of online retailing.
How SkillNet and Oracle Retail can help you
SkillNet is a certified Oracle partner that delivers omnichannel and digital commerce solutions on the cloud for enterprises. SkillNet has deep expertise and experience in Oracle Retail, the leading software suite for modern retail, and can help you leverage its capabilities to transform your business.
Oracle Retail offers a comprehensive range of cloud-based solutions for every aspect of retailing, such as merchandising, planning, supply chain, store operations, customer engagement, and analytics. Oracle Retail enables you to manage your inventory, pricing, promotions, orders, and payments across all channels, and to gain insights from your data to optimize your performance and profitability.
SkillNet can help you with the following services:
- Oracle Retail Cloud Migration: SkillNet can help you migrate your existing on-premise Oracle Retail applications to the cloud, using best practices and proven methodologies. SkillNet can also help you optimize your cloud infrastructure, ensure security and compliance, enhance performance, and reduce costs.
- Oracle Retail Cloud Implementation: SkillNet can help you implement new Oracle Retail Cloud solutions, using pre-built integrations and accelerators. SkillNet can also help you customize and integrate Oracle Retail cloud solutions with your existing systems and applications, to create a unified and consistent omnichannel experience.
- Oracle Retail cloud support: SkillNet can help you support and maintain your Oracle Retail cloud solutions, using a dedicated and global team of Oracle Retail specialists. SkillNet can also help you monitor and improve your Oracle Retail cloud solutions, using active monitoring tools, machine learning, chatbots, and analytics.
SkillNet has successfully partnered with Oracle and several retail and e-commerce clients, such as WaFd Bank, State Auto, and Oracle Retail, to deliver solutions that improve customer experience, increase operational efficiency, and drive business growth.
How SkillNet and Oracle Retail can help you overcome the common challenges of online retailing
Online retailing comes with many benefits, such as reaching new customers, expanding your market, and increasing your sales. However, it also comes with many challenges, such as managing returns, acquiring customers, and securing data. Here are some of the ways that SkillNet and Oracle Retail can help you overcome these challenges and achieve omnichannel excellence on the cloud:
- Managing returns: Online returns are a major pain point for retailers, as they can erode your margins, increase your operational costs, and affect your customer satisfaction. SkillNet and Oracle Retail can help you reduce your return rates, by enabling you to offer more accurate product information, personalized recommendations, and flexible delivery and pickup options. They can also help you manage your returns more efficiently, by automating your return processes, optimizing your reverse logistics, and providing real-time visibility into your inventory.
- Acquiring customers: Online customer acquisition is another challenge for retailers, as it can be expensive, competitive, and unpredictable. SkillNet and Oracle Retail can help you acquire more customers, by enabling you to create more engaging and relevant customer experiences, using natural language processing, computer vision, speech recognition, and recommendation engines. They can also help you retain and grow your customers, by enabling you to offer loyalty programs, personalized offers, and omnichannel services.
- Securing data: Online data security is a critical challenge for retailers, as it can affect your reputation, compliance, and profitability. SkillNet and Oracle Retail can help you secure your data, by offering a cloud-based solution that is PCI/DSS compliant and end-to-end encrypted. They can also help you protect your data from cyberattacks, by using advanced security features, such as firewalls, antivirus, and intrusion detection.
Conclusion
Omnichannel retailing is the future of retail, as it offers a seamless and consistent customer experience across multiple buying platforms. However, omnichannel retailing also comes with many challenges, such as managing returns, acquiring customers, and securing data. That’s why you need a reliable and experienced partner to help you achieve omnichannel excellence on the cloud.
SkillNet and Oracle Retail are the perfect partners for you, as they offer a comprehensive range of cloud-based solutions for every aspect of retailing, and they have deep expertise and experience in delivering omnichannel and digital commerce solutions for enterprises. With SkillNet and Oracle Retail, you can optimize your omnichannel operations, deliver better customer experiences, and overcome the common challenges of online retailing.
If you want to learn more about how SkillNet and Oracle Retail can help you achieve omnichannel excellence on the cloud, please contact us today. We would love to hear from you and discuss your needs and goals.
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