Have you ever been before someone trying to rack your head for a possible conversation idea? It's difficult to make relationships with patients you aren't familiar with outside of the office. However, these relationships could help you gain greater business and better case acceptance.
By asking relevant and listening questions, your staff at the practice can develop meaningful relationships with your patients. In addition, it helps you better understand your patients' aesthetic goals, which can benefit your practice in the long run.
Using the FORD Method to Make Connections With Patients
FORD method FORD technique is an effective method of communication which medical professionals may employ to establish rapport and better comprehend their patients. It's an acronym that means:
- Family
- Occupation
- Recreation
- Dreams
These four conversation topics will aid you in asking the right questions and make connections with your patients. They're generally safe and let people feel heard without making them uncomfortable. If you ask the appropriate questions, it could help you figure out the patient's needs and what you could assist in your clinic.
Here are some examples of questions:
Family
- Do you have any siblings?
- Are you married?
- Have you got children?
- What was the first time you met your companion met?
Occupation
- What are you doing at work?
- Are there any of the most significant issues you have to deal with on the job?
- What do you think of your job?
Recreation
- What are your favorite things doing to have enjoyment?
- Do you have a passion for something?
- Have you been on any recent trips?
Dreams
- What are your long-term objectives for the long-term?
- What's something you've always wished to try but didn't get the chance to experience it in the past?
- Where do you want to be in five years?
Be sure to adapt the questions you ask to the individual's needs and interests. Don't forget to take note of their responses. It's not just about a sales pitch. If you respond with a thoughtful manner and thoughtfully, you can create more trust.
Specific points from the responses of patients are recorded within the practices Electronic Medical Records (EMR) system. This way the receptionist or doctor can review previous conversations prior to seeing the patient on the next appointment.
Talk With Skytale About Patient Connections
We at Skytale Group, we are a fan of numbers, but we also value the people. Our clients are looking for the most beneficial for their patients and we're here to help them establish connections with patients that will benefit all. If you connect with Skytale we'll discuss ways we can improve your company's performance.
Go on and engage in a few meaningful discussions about your patient!
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