Surely at some time in your life you have considered making a claim. However, it is possible that if you have never done so when writing, you will have a lot of doubts about what the format should be what should be indicated and the clearest way to write it. Although we can call beforehand and express our discomfort or even do it in person, what is most effective if we really want that claim to go ahead is to present it in writing.
The claim can be written through the sheets provided by the business itself, or in the case of a problem with a company, for example a telecommunications company, we can write it independently. However, this option is always valid, because in the end it is about the consumer office that we go to having all the relevant information to be able to process the complaint correctly.
The data
The first thing that should appear in the writing is our data. That is to say, we have to indicate our full name and surnames, the DNI, postal address where we reside, and other forms of contact, which can be a landline and a mobile phone, or the one we consider we usually attend to more frequently, and if we have, it is also convenient to provide an email address. Indicating this information is vital because through it the public body will contact us to indicate the status of the procedures.
Next, it is necessary to clarify all the relative data of the company about which we are going to complain. Thus, your business name must appear, your postal address if we refer to a local business, and otherwise, we will have to look for the address of the company's headquarters in the place where we live. We must also indicate your CIF (we can obtain this data, for example, from an invoice that we have or else we can always browse the internet and try to locate it). It is necessary to include the corporate name of the company and the contact telephone number. Both things can also appear on the invoice, and if we do not have access to one, we can either search the network or we can simply call the company and request this information, explaining the reason for our request.
Writing
Then you have to write the text. This must be as clear and concise as possible, with differentiated paragraphs that allow the reader an easy reading, and that does not lead to misunderstandings. One of the first things that we must mention is the object that is the subject of the claim. Thus, if we refer to a series of invoices, we will have to specify what they are, with their corresponding number and date, apart from the fact that later in the documentation that we attach we include a copy of each of them. If it is in reference to a contract and its conditions, it must also refer to it by putting its number, in addition to adding a photocopy.
In the case of addressing a specific person, if it is possible to obtain the name and surnames and on what date and time of day the event occurred, the better. In other words, the more data that can be provided, in addition to the additional documentation that we add, we will be helping to speed up the process.
What happened must be expressed as clearly and briefly as possible, recounting in order how the events that have led us to make this decision have unfolded. It is important not to jump in time, so it is vital to put the dates on which the events occurred. We must indicate what in our opinion has been a violation of our rights at the same time that we are providing all the arguments.
That is why we must also explain what we are asking for. If we consider that we have been improperly billed, it may be the refund of the amounts and the restoration of the service in the event that it had been denied to us. That is, we must always put in writing what we want as opposed to the damage that has been caused to us.
Last details
Once this part is finished, it is recommended to add a list of the additional documentation that we are going to attach with the claim. In this way we make sure that we include all the texts and evidence that we consider necessary to clarify what has happened.
An allusion can be made to the time in which a response is expected, but this is relatively effective, since public bodies work with pre-established times, so sooner or later a response will be received. If we have provided all the data, we will always receive a notification that is usually by post. If any additional document is needed, they will also let us know through one of the contact channels provided. In the case of not being satisfied with the resolution taken, then we must undertake another series of actions.
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