If you run a web hosting, domain registration, or IT services business, WHMCS can be an invaluable tool for management and growth. Here's an overview of key features and benefits:
Automated Billing & Invoicing
WHMCS connects to payment gateways to easily create and send invoices, facilitate collections, and automate recurring billing for services.
Customers can log in to pay invoices or set up automatic payments. WHMCS tracks everything in one place.
Domain & Hosting Provisioning
Provision domains, hosting accounts, servers, and more through WHMCS for automated setup and management.
WHMCS integrates with registrars and control panels like cPanel for easy activation and suspension.
Support Ticket Management
Customers can open support tickets within WHMCS that assign tasks and workflows to your team.
Manage correspondence, track time spent per ticket, invoice for work, and monitor ticket performance.
Custom Client Portal
Give customers a customized self-service portal with WHMCS. Through the portal, they can:
- View/pay invoices
- Open/track tickets
- Manage services
- Access billing history
- Update contact info
Brand the portal for your business and configure options.
Marketing & Automation
WHMCS facilitates marketing campaigns like sending email notifications or promotions based on customer behavior.
You can also set up automation rules, like automatically suspending accounts for non-payment.
With robust billing management, automation, and CRM features, WHMCS can save you significant time while improving customer experience. The customizable platform scales alongside your web hosting or IT services business.
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