According to reports, around 23% of customer service businesses are actively using AI chatbots to boost productivity. In 2021, the global chatbot marketing revenue was $83 million and it’s all set to touch the mark of $454.8 million by 2027. In addition to this, some of the sophisticated AI chatbots can manage full customer conversations with an average success rate estimated at 69%. Reviewing the numbers, it can be stated with confidence that AI chatbots are surely going to prevail in customer service. By 2024, the business productivity will be increased through a greater contribution on their part.
If you are asking yourself- is it the right time to opt for AI chatbots for your business; then YES! With growing AI advancements and bots becoming both better as well as affordable, there is no reason why businesses shouldn’t use it to make a difference.
Since consumers are also adapting to chatbot interaction, businesses can do the same and implement round-the-clock customer service with no additional expense from their end. Actually, AI chatbots are not only bound within customer service but it could be applied in several business parts like sales and marketing to operations.
Besides, AI chatbots can be tailored specifically for the uniqueness and personal preference of one’s business. They are able to take on several tasks all at the same time, which makes for more projects that can be turned over quickly. It leaves your staff with more hours for other important activities. This in turn results in more productivity, efficiency and profit making.
The range of options available in the market can make you feel overwhelmed for making a choice regarding which AI chatbot is most appropriate for your business. To save your time, we have created a compilation of the 10 most successful AI chatbots with which business efficiency will achieve new heights in 2024.
Amazon Lex is a comprehensive chatbot that helps to add conversational interfaces for almost all types of application using voice and text. Leveraging the same technology that powers Amazon’s virtual assistant, Alexa; Lex offers more advanced deep learning features for these two modules involving speech recognition and natural language understanding.
Features of Amazon Lex
- Automatic Speech Recognition (ASR): Through this service, Amazon Lex uses ASR to transcribe audible language into written text which makes it easier for applications that receive speech requests from users.
- Natural Language Understanding (NLU): This assists Amazon Lex in understanding what the user wants to achieve with text, hence responding accordingly.
- Multi-Platform Compatibility: The Amazon Lex can be integrated into mobile apps, web-based application and messaging platforms which includes Facebook Messenger’s API for developing chat applications or Twilio to create automated helpdesk systems.
- Easy Integration with AWS Services: It is seamlessly integrated with other AWS offerings such as lambda, Amazon Cognito and CloudWatch that provide an ecosystem for whole development.
- Enterprise-Ready: Amazon Lex allows multiple versions of the bot as well as supports aliases in order to easily manage environments such as development, testing and production.
Pros of Amazon Lex
- Ease of Use: Its user-friendly environment allows developers to develop, test and deploy bots without being an expert in artificial intelligence or machine learning.
- Scalability: Amazon Lex is highly scalable, which allows it to be integrated not only into smaller systems but also larger ones.
- Cost-Effective: You have no minimum charges or upfront fees, you can purchase the text requests that are used from your balance.
Read more: Top 10 AI Chatbots for Your Business to Boost Productivity in 2024
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