It does not matter whether it is a conglomerate or a small business, virtually everybody is using WhatsApp these days. They have all realized the significance of WhatsApp given that more than 2 billion users are making use of this platform on a regular basis. Nevertheless, the default WhatsApp will not be adequate if numerous queries are coming to your business every day, and it is of considerable size. It is because WhatsApp comes with its limitations and it will be feasible to connect only 5 devices at any given time. For this, you will need a multi-agent WhatsApp.
What do you mean by multi-agent WhatsApp?
By default, WhatsApp Business does not permit multiple agents to utilize one specific WhatsApp number. It will be feasible to use one WhatsApp in only one phone and up to 4 linked gadgets. It will not be appropriate for medium-sized and large companies. WhatsApp multi agent platform is the usage of WhatsApp Business API in such a manner so that only one WhatsApp number can be used by multiple agents.
How is it possible to use a single WhatsApp with multiple agents?
It is known to us that WhatsApp Business App comes with its limitations by default. On the other hand, you will require only a couple of things if you like to use a single WhatsApp with an unlimited number of agents. These are as follows:
- WhatsApp Business API
It will be feasible for you to integrate your WhatsApp with 3rd-party apps with the help of WhatsApp Business API.
- 3rd-party tool
You need to be careful while selecting a 3rd-party tool because there are some risks associated with it.
Let us find out what a 3rd-party tool is. It will be imperative to code the WhatsApp Business API according to your requirements after accessing it for using a single WhatsApp for multiple agents. But, it is not easy to write codes unless you happen to be a coder. Fortunately, it is the job of a 3rd-party tool to get the job done for you within a few minutes only.
What you need to consider while selecting a WhatsApp multi agent platform
- Features
It will not be advisable to go for the most costly platform since it might not live up to your expectations eventually. On the other hand, make sure to go for one that will provide you with innovative features and is affordable as well.
- Cost
Select a WhatsApp multi-agent tool that will serve your purpose while fitting your budget too. It will not be justified for the tool to make you shell out a considerable amount of money.
- Comprehensive research
Perform your research before deciding on the WhatsApp multi agent platform. Look at the reviews from previous customers and try to find out whether these testimonials are speaking highly of the tool or not.
Conclusion
Make certain to evaluate the platforms individually to have a proper idea of whether they are capable of fulfilling your expectations. Bear in mind that these platforms will differ in prices as well as features. While some of them are cheaper, the others happen to be more expensive.
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