Live chat software is a technology tool or application that enables real-time communication between businesses and their website visitors or customers through text-based chat. It is commonly used on websites, e-commerce platforms, and mobile apps to provide customer support, answer questions, and assist users while they are browsing a website or using an application. Live chat software typically includes features like:
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Real-time messaging: Users can initiate a chat conversation, and support agents or customer service representatives can respond in real time.
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Canned responses: Pre-written or templated responses that agents can use to save time and maintain consistency in their communication.
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Chatbots: Some live chat software integrates chatbots to handle frequently asked questions and basic customer inquiries automatically.
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File sharing: The ability to send and receive files, images, or documents during a chat session.
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Visitor tracking: Live chat software often provides information about the user, such as their location, browsing history on the website, and referral source, which helps support agents provide more personalized assistance.
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Customization: Businesses can often customize the appearance of the chat widget to match their brand and website design.
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Reporting and analytics: Live chat software may offer data and analytics on chat interactions, allowing businesses to assess performance and customer satisfaction.
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Integration with other tools: Many live chat software options can be integrated with
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