1. The Present Learning Platform
Who is more qualified than someone who has received specialized training to teach your staff how to use the platform? You can register for ServiceNow's live, instructor-led classes and hands-on labs via the Now Learning website. It enables you to learn more about particular ServiceNow ideas and apps including GRC (Governance, Risk, and Compliance), CMDB (Configuration Management Database), and ITOM (IT Operations Management). The multi-day classes are delivered online and ensure that students have a thorough comprehension of each idea through a combination of lectures, group discussions, and platform practice.
2. Second, ServiceNow Docs
ServiceNow Docs is another educational tool that ServiceNow offers. The platform's whole feature set is documented on this website. An employee can view a breakdown of the feature they are interested in, along with instructions on how to utilize it and how it will help the business, once they have located it. Additionally, the feature pages provide video samples of best practices. Additionally, ServiceNow Docs makes it simple to keep current on all facets of the platform that your business utilizes. Release notes, a PDF library, information about upgrades, and product accessibility are all available on the pages.
3. Platform for Digital Adoption
Using a platform is one of the finest methods to become familiar with it. You can give learners step-by-step instructions on the ServiceNow platform by putting in place a digital adoption platform like Whatfix. Employees may train and practice using the platform at the same time because of the platform's learning-while-doing capability.
Employees are taken through each step of various platform procedures or features via Whatfix guided walkthroughs, ensuring they effectively fulfill their tasks.
Whatfix's three most popular ServiceNow training programs are:
1. Product tours: As soon as staff members log in for the first time, Whatfix presents them with a pop-up product tour that, when clicked, initiates a tour of all the key interface elements of your customized ServiceNow software.
2. Task lists: To assist employees in completing the software onboarding process, managers can construct a list of tasks for each employee using the task list feature. By allowing users to track their own progress against their given tasks, the task list engages and reminds users to finish the work at hand.
3. Self-help menus: Self-help menus give users immediate access to tutorials, videos, and knowledge base articles so they may take charge of activities without outside assistance. As the staff navigates the platform, the menus are updated, ensuring that the first results are always pertinent to the feature they are presently utilising.
DAPs make sure that your staff can fully utilise your new ServiceNow implementation without spending hours and hours in training before using the platform by offering in-app guidance.
Learning Management System, fourth
Implementing a learning management system (LMS) is another option for internal ServiceNow training. A central location to design and arrange training courses is provided by LMS like Adobe Captivate Prime or 360Learning. An LMS often offers both passive and active training resources, such as reading materials, slideshows, and discussion forums, to accommodate all employees' learning preferences. An LMS allows for self-paced learning because team members may readily access and locate training as needed.
Additionally, you can modify the content in your LMS to better reflect how your staff really uses the ServiceNow platform. Through the LMS, managers may also monitor the development of their staff and administer periodic tests to make sure they are taking in the information.
5. ServiceNow Community
Participating in the ServiceNow community and interacting with other platform users is another approach to enhancing a formal ServiceNow training course. The community page is separated into topic-based forums where users can post queries and look for answers to frequent issues. You may find out about new releases and upgrades, as well as obtain assistance from other ServiceNow users, even if you don't have any specific questions. You can also learn about best practices. Additionally, ServiceNow runs "ask the experts" forums and posts seminars on the website. All of these tools support the platform's corporate training for your staff members and keep your team educated and current.
6. Independent Learning
On-demand courses are available through third parties like Udemy if you're searching for a ServiceNow training alternative that requires less planning. Employees can complete this kind of ServiceNow certification training on their own schedule without coordinating with live instructors.
Offering stand-alone sessions that each address a particular feature of the platform, ServiceNow certification training is available. Others include many modules while some are single lessons. There are many free lessons available. For instance, there are three similar courses in the free Advanced Work Assignment course.
The ServiceNow platform is covered in a variety of lectures and training sessions offered by third parties. Usually, these courses are charged for. For instance, a multi-hour module of the ServiceNow training course on Udemy can cost as little as $20 USD or as much as $100 USD.
7. Tutorial videos
Since training is a continuous process, providing your staff with resources for on-the-job learning is beneficial. There are instructional films and recommended practices for using the platform on the ServiceNow YouTube channel. The films are readily available on-demand, allowing your staff to view them if they run into trouble using a particular feature of the platform.
These films are a helpful extra resource even if they won't cover everything that formal training courses will. Instead of searching through an extensive training course for the material they need, staff members can look up videos that are related to the function they need further assistance with.
Additionally, supervisors will have more time for other activities as they won't have to continually respond to questions from staff members about how to use the platform.
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