WhatsApp Business API Service and Call Center Software

5 min read
15 November 2022

If you want to integrate WhatsApp Business API service to your call center software, then you need to understand the different requirements of both the services. First of all, you need to make sure that you are an authorized WhatsApp Business API service provider. In case, you are not an authorized API provider, you can also look for a third-party provider.

Session Messaging

The WhatsApp Business API Service session messaging feature allows businesses to send new messages to their subscribers who have opted in. However, businesses must ensure that they do not send spam or unwanted messages, and they must only message those who have requested to receive them. Businesses can also send messages by using message templates, but they must pay a fee for each message. The fee is determined by the solution provider.

The WhatsApp Business API service uses two pricing models. The first is the notification-based pricing model, which includes message templates, and the second is the conversation-based pricing model. The former costs 0.022 USD per message, while the latter costs 0.01 USD per message. The former cost varies based on the country where the business is legally present.

WhatsApp Business API

If you are a small business owner and are planning to use WhatsApp as your business platform, you can use the WhatsApp Business API to create and manage your account. The API service lets you create a custom business account with the name of your company and a contact list. You can also send messages to customers outside the 24-hour time limit and initiate conversations.

Using the WhatsApp Business API will give you the power to interact with your customers on the platform and make every interaction count. The platform is compatible with both PC and mobile versions.

WhatsApp Business API template

When using the WhatsApp Business API to send a text message, you can define your own template messages. You can customize it based on your business needs, such as how you want your message to appear and which categories your messages should be placed in. For example, if you're a travel company, you could create a template message for your customers to view before they decide whether to buy.

WhatsApp's Business API allows you to create a profile that lets you share relevant information with customers. This helps you build a better customer experience. It also allows you to create more engaging branded content. Because WhatsApp has a massive reach, businesses can take advantage of this to increase customer engagement and customer support. You can also use the API to send important notifications to your customers.

Session Messaging integration with call center software

The integration of WhatsApp Business API with call center software enables companies to reduce response time for messages and improve customer satisfaction. The API also allows companies to integrate calendars with chat messages, automating appointments and responding to customers automatically. By using the API, sales teams can schedule appointments and respond to customers.

The WhatsApp Business API is a powerful integration tool for large and mid-sized businesses. It enables business owners to reach the largest amount of people using their mobile devices. The API is easy to use and does not require a developer's skill set. This means that even people without web development skills can integrate it into their call center software.

Cost of WhatsApp Business API

WhatsApp Business API is a service that allows businesses to connect with their customers using WhatsApp. The cost of using the service is based on a subscription model. It includes inbound and outbound call fees. The cost of sending and receiving messages through the API varies based on the type of message sent. The cost of a template message is $0.005, while a rich media message costs $0.01 per message sent.

Some providers will charge you an initial setup fee, which is typically added to the cost of sending and receiving messages. Other providers charge a one-time license fee that is built into the cost of messaging. This fee is not charged by WhatsApp, but it is common for enterprise clients. Another option is to use an official WhatsApp Business API partner, such as Sendinblue. This service is easy to setup, has no restrictions and is scalable for unlimited users.

In case you have found a mistake in the text, please send a message to the author by selecting the mistake and pressing Ctrl-Enter.
Viral Media 2
Joined: 2 years ago
Comments (0)

    No comments yet

You must be logged in to comment.

Sign In / Sign Up