While ChatGPT and similar artificial intelligence text generators have made significant strides in automating text-based interactions, replacing call center agents entirely may have its challenges. While AI can handle routine queries efficiently, human agents possess empathy, nuanced understanding, and adaptability, which are crucial in handling complex or emotionally charged situations. The future might see a collaborative approach where ChatGPT works alongside human agents, handling routine inquiries and automatable tasks to streamline processes. The ChatGPT extension could involve continuous improvements in natural language processing, enabling it to handle more diverse and intricate conversations, but human involvement is likely to remain essential for providing a personalized and empathetic customer experience.