Multichannel Customer Support: Exploring ways to implement an integrated approach to customer support, that includes phone, email, chat, social media, and messaging

In today's digital age, customers expect quick and easy access to customer support across multiple channels. This is where multichannel customer support comes into play. Multichannel customer support refers to the practice of offering customer support across various communication channels, such as phone, email, chat, social media, and messaging. B...