contact center
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What Misselling Practices in the Insurance Industry Should You Be Aware of?
Misselling is a rampant and harmful practice that affects many industries. It can be understood that most, if not every, instance of misselling can cause a lot of financial stress to customers. While the impact of misselling is felt by customers acr...
Pranita Kakade · 10 April · 5
Challenges of Outsourcing Telecom Services in a Rapidly Evolving Landscape
Telecom is a tightrope walk! The telecom sector is highly dynamic in nature. Companies in this sector must constantly adjust to new technologies, consumer demands, regulatory changes, and other disruptions occurring in the market. So, many telecom co...
Alicia Johnson · 03 April · 1
5 Ways Call Center for Financial Services Can Elevate Customer Service and Boost CSAT
If you are trying to improve the customer experience of your financial company, one of the most fundamental metrics you should examine is your company's customer satisfaction score. A customer satisfaction score (CSAT) is a simple way to measure cust...
Alicia Johnson · 28 March · 1
Navigating the Landscape of Contact Center and Business Process Outsourcing Services
In today's dynamic business environment, navigating the landscape of contact center and business process outsourcing services is crucial for sustained success. Companies around the world are increasingly relying on these services...
Exselens Services · 30 January · 2
Revolutionizing Customer Engagement: Unveiling the Power of Contact Center Services
In the dynamic landscape of business operations, contact centers have emerged as the backbone of customer support, providing a pivotal link between companies and their clientele. This article explores the multifaceted realm of contact cente...
Exselens Services · 24 January · 2
Choosing the Right Contact Center Partner: Key Considerations for Outsourcing Success in Dubai
Outsourcing your contact center to a reliable partner can be a strategic move for businesses in Dubai. It can help you improve customer service, reduce costs, and free up your internal resources to focus on core business functions.However, choosing t...
Alzena Akbar · 19 January · 1
What Are The 10 Important Benefits of Outsourcing Call Center Services to the Philippines
In today's business landscape, outsourcing has become a transformative approach for companies across various industries, including BFSI, technology, healthcare, and ecommerce, to effectively manage customer support needs and enhance customer experience (CX). Among the countries offering offshore services, the Philippines has emerged as one of the m...
Alicia Johnson · 10 July 2023 · 7