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IVR, driving contact center innovation, one call at a time

The legend of IVR Once upon a time, there was a human contact center agent. Soon, one agent became many. And so it went for a time.  But then came Interactive voice response, or IVR, along with IVR testing solutions, and there was great rejoic...

nelliemarteen · 23 September 2022 · 31
IVR, driving contact center innovation, one call at a time