customer experience management
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Everything You Need to Know About Customer Experience Management
Customer Experience Management (CEM) creates and manages a customer's interaction with a business or brand. This includes all customer touchpoints with a company, from initial marketing and advertising to the final sale and post-purchase interactions. CEM involves understanding customer expectations, analyzing customer behavior and preferences, and...
Deepika Sharma · 18 April 2023 · 14Unlocking Business Success: The Power of Exceptional Customer Experience Management
In today's fast-paced & highly competitive business environment, delivering exceptional customer experiences is critical for achieving success. Customer experience management (CEM) is a strategic approach to managing the interactions between a busine...
Olivia john · 24 February 2023 · 11