Post-pandemic, every business tries hard to incorporate the new normal methods to run its operations. But one thing always continues to be a top priority for business, whether it is the pre-pandemic or post-pandemic scenario- the need for an effective and reliable business communication channel. With changing times, one such channel that is getting increasingly popular is SMS in Salesforce.
With Salesforce SMS, businesses are equipped to connect with their prospects and customers over their handheld devices. They can send and receive responses and streamline communications.
When it comes to SMS for Salesforce apps, Mogli SMS and SMS Magic are two popular choices, but the capabilities of these apps may not fit the bill for all as every business needs differ.
That's where you need Mogli SMS alternates and SMS Magic alternates, which you can consider to incorporate the best texting capabilities in Salesforce.
In this blog, we will discuss the different parameters to judge the best Salesforce Native texting app and show you why 360 SMS is the best choice.
#1: Salesforce Nativity
Salesforce nativity is important because it allows you to send and receive texts directly from Salesforce, streamlining your communication process and saving you time.
A Salesforce native texting app like 360 SMS ensures your data is secure and compliant with Salesforce regulations, giving you peace of mind. Plus, you can access numerous features and functionality to improve text operations. Features can include SMS templates, automation, scheduling, drip campaigns, etc.
You can track the SMS campaign’s success and make data-driven decisions with comprehensive analytics and reporting capabilities. With an app like 360 SMS, that’s native to Salesforce, improving your SMS campaign performance and achieving success in sales and marketing pursuits turns easier.
#2: Features and Functionality
The second parameter to consider is the features and functionality of the app. You want an app that can do more than just send and receive texts.
360 SMS has a wide range of features that can help you streamline your texting process and improve your customer engagement.
For example, you can use the SMS scheduler to send texts at a specific time and date, the opt-out management to comply with TCPA regulations, and the SMS survey to collect feedback from your customers.
Additionally, you can use the SMS chatbot to automate your customer service and the SMS drip campaign to nurture your leads and opportunities.
#3: Ease of Use and Customization
The third parameter to consider is the ease of use and customization of the app. You want an app that is easy to set up, configure, and use and that can be customized to fit your specific needs.
With its simple and intuitive interface, 360 SMS makes it easier to send and receive texts back and forth conveniently. You can assign different colors to identify how long ago unread messages were received.
You can converse more meaningfully with customers by accessing conversation history to get the context of previous conversations.
Its no-code automation is a game-changer for businesses of all sizes. Without needing specialized programming knowledge or expertise, you can automate tasks. In addition, anyone can create and deploy Surveys, and chatbots, saving time and improving efficiency.
Overall, businesses can optimize their operations and stay competitive reaping the benefits of no-code automation.
#4: Support and Security
The fourth and final parameter to consider is the support and security of the app. You want an app that offers responsive support to protect your data and privacy.
360 SMS provides excellent customer support through a dedicated account manager, a knowledge base, and a community forum. Additionally, 360 SMS is compliant by design to protect your data and privacy.
It provides capabilities to manage compliance the way customers want and also allows you to meet new compliance requirements without the need for an additional compliance mechanism.
More importantly, it has a serverless architecture that provides more security to data as nothing gets stored in servers, reducing the risk of data theft.
Why 360 SMS is the Best Salesforce Texting App
Consideration of several factors indicates that 360 SMS is the best Salesforce texting app available. A variety of features and functionality, commendable support and security, ease of use, and customization of 360 SMS, makes it feasible for you to communicate, engage, and nurture relationships with audiences more effectively.
No matter what your concern is- improved customer service, increased sales, or enhanced marketing, 360 SMS makes it possible and easy for you to achieve. So why wait? Try 360 SMS today and experience the power of Salesforce texting!
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