QuickBooks error 12009 belongs to the 1200 series of errors. It generally occurs when you try to download or update QB Payroll services or even when you get the regular software update. The error strikes your screen when your internet connectivity gets lost and interrupts the installation process in the middle. It can freeze your application, making you unable to perform any operation on the application. If you are also facing the same kind of issue, then follow the article thoroughly to get rid of the error 12009.
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What are the factors that trigger QuickBooks Error 12009?
QuickBooks error 12009 can occur due to multiple reasons, including an unstable internet connection. Some of the common reasons that trigger the error 12009 in QuickBooks are listed below:
- Poor internet connection causing instability in QB Program.
- Inappropriate web browser settings can also lead to a 12009 error.
- Conflicts caused by the anti-virus or firewall program on the system can also be the reason.
- Misconfigured SSL settings can also be a reason for QuickBooks error code 12009.
Things You Need to Remember Before Troubleshooting QuickBooks Error 12009
One of the essential things that you need to do before troubleshooting the error 12009 is to take a company file backup. This step will help you to avoid any data loss while you resolve the error. To take the backup:
- Go to the File menu in the application.
- Then click on the Back Up Company option.
- Followed by the Create Local Backup option.
- Now, click on the on-screen prompts to complete the process.
You may also read a blog on QuickBooks error 17337.
Solutions to Rectify the QuickBooks Error 12009
There are multiple solutions to rectify the QuickBooks error 12009, including making Internet Explorer the primary browser and configuring its settings, configuring the port settings, etc. Some of the solutions for QuickBooks Error 12009 are listed below:
Solution 1: Convert the Internet Explorer into the Default Browser
Quickbooks uses Internet Explorer to access its online operations. Therefore, it is important to set Internet Explorer as the default or else the application starts malfunctioning.
- Open the Internet Explorer and go to the top-right corner of the screen.
- Then, click on the Tools icon and choose Internet Options from the drop-down menu.
- Next, tap on the Programs tab and go to the Default Web Browser section.
- Now, you need to hit the Make Default button and then hit OK.
- Lastly, reopen the browser and go to Quickbooks to check if the error 12009 has got disappeared.
Solution 2: Configuring the Settings in Internet Explorer Browser
- Close the Quickbooks desktop and open the Internet Browser on the system.
- After that, choose the Tools option and click on the Internet options.
- Now click on the Advanced tab.
- Now, scroll down to the Security group and click on it to clear the checkbox against Check for server certificate revocation and Check for publisher’s certificate revocation.
- Then, close the tab and open the IE browser.
- Next, open the QB desktop and try to update the payroll again.
Summary!!
Hopefully!! the above-mentioned methods will help you fix QuickBooks error 12009. But remember, as mentioned in the blog above, make sure that you back up your company file before fixing the error. As the troubleshooting may involve data loss, and you won't be able to recover your company data if you do not take a backup. In any case, while doing the troubleshooting, if you require additional assistance then contact our support team at Data Service Solution. Dial +1-(855)-955-1942.
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