How to Fix QuickBooks Payroll Error Code 557?

4 min read

Experiencing an error while managing your business's finances can be frustrating, especially when it interrupts payroll processes. QuickBooks Payroll Error Code 557 is one such challenge that can occur during the updating process after you've upgraded your QuickBooks application. However, worry not! This article will guide you through resolving this error smoothly and efficiently, ensuring your payroll operations get back on track without a hitch.

Understanding QuickBooks Payroll Error Code 557

QuickBooks Error Code 557 typically appears during the payroll update process in QuickBooks, especially after a recent QuickBooks upgrade. This error can prevent you from processing payroll, which is critical for ensuring timely payment to employees.

Causes of Error Code 557:

  • Recent QuickBooks Upgrade: The error code frequently appears after an upgrade, indicating compatibility issues with payroll data or settings.
  • Incorrect Service Key: An invalid or incorrect service key can also trigger this error.
  • Subscription Issues: Lapsed or inactive payroll subscription can lead to this error.
  • Data Integrity Issues: Corruption in the QuickBooks data file might cause this error.

Step-by-Step Guide to Fix Error Code 557

Resolving Error Code 557 involves several steps, from basic troubleshooting to more advanced interventions. Here’s how you can tackle this error:

1. Ensure Your QuickBooks is Up-to-Date

Before diving deeper, make sure your QuickBooks software is updated to the latest release. This ensures compatibility with all system components and might resolve the error without further steps.

  • Open QuickBooks.
  • Go to Help > Update QuickBooks Desktop.
  • Click on the Update Now tab.
  • Check Reset Update box and click Get Updates.
  • Once updated, restart QuickBooks.

2. Verify Your Payroll Subscription

Ensure your payroll subscription is active and your service key is correct:

  • Go to Employees > My Payroll Service > Manage Payroll Service.
  • Verify your subscription status and service key.

3. Perform a Data Integrity Check

Corrupt data files can cause numerous errors, including the QuickBooks 557 error:

  • Open QuickBooks and log in as an admin.
  • Go to File > Utilities > Verify Data.
  • If you find issues, proceed to Rebuild Data under the same menu.

4. Use the QuickBooks File Doctor Tool

QuickBooks File Doctor is a tool designed to fix data corruption and network issues. Running it might help resolve file-related issues causing the error:

  • Download and install the QuickBooks Tool Hub.
  • Run the QuickBooks File Doctor tool from within the hub.

5. Roll Back to a Previous QuickBooks Version

If the error started after a recent update, consider rolling back to the previous version:

  • Uninstall the current version of QuickBooks.
  • Reinstall the version you used before the update.
  • Restore backups of your company files.

6. Contact QuickBooks Support

If all else fails, QuickBooks Support is a valuable resource:

  • Contact them via phone or email.
  • Provide error code details and steps already attempted.

Preventing Future Errors

To avoid future payroll errors in QuickBooks:

  • Regularly Update Software: Always keep your QuickBooks updated to the latest version.
  • Backup Your Data: Regularly back up your QuickBooks data to avoid data loss.
  • Monitor Subscription Status: Keep an eye on your payroll subscription status and renew it on time.


QuickBooks Payroll Code 557 can be a roadblock, but with the right approach, it's usually resolvable. Regular updates, data backups, and staying informed about your subscription status can help mitigate these issues. If the problem persists, remember that QuickBooks Support is just a call or an email away, ready to assist you in resolving any issues and ensuring your payroll processes are as smooth as possible.

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Chris Hemsworth 2
Books Handling specializes in providing businesses of all sizes with outsourced bookkeeping and accounting, payroll processing, taxation, and consultancy servic...
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