The way we experience dining out at restaurants is undergoing major changes thanks to modern technology. From digital menus to tableside ordering tablets, the entire process is becoming more streamlined, convenient and engaging for customers. Here's a look at some of the cool new tech trends that are revolutionizing restaurant menus and service. While detailed menus are published on FrMenu.
Digital Menus Replace Clunky Paper Versions
Gone are the days of squinting to read paper menus in dim lighting or trying to juggle unwieldy oversized menus. Digital menus displayed on tablets allow customers to easily browse menu items, see enticing food photos, read descriptions, and make orders without waiting for the server. Popular restaurant reservation apps like OpenTable now offer digital menus customers can peruse in advance. This makes the dining experience smoother as customers arrive informed.
Diners Can Customize Orders with Tablets
Some restaurants are putting the power of ordering directly into customers' hands by providing tablets at the table. Customers can leisurely browse menu options, customize their orders, and submit everything at their own pace without waiting for a server. Want that burger made just the way you like it or tacos with specific toppings? No problem when you order via tablet. It allows picky eaters or diners with dietary needs to tailor orders to their preferences.
Mobile Payments Mean No More Waiting for the Check
Paying the check can feel like the longest part of a meal when you're ready to go. Paying by mobile device allows customers to pay securely from their table and avoid the wait. Apps like PayPal, Apple Pay, Venmo or restaurant-specific apps allow seamless payment and tipping. Some restaurants even allow customers to order and pay the entire meal from a mobile device. This streamlined payment process is convenient for customers and allows servers to focus on providing hospitality.
Sleek Kitchen Display Systems Streamline Ordering
Clunky paper ticket systems are being replaced with digital kitchen display systems that improve speed and accuracy. The kitchen receives orders directly on screens and staff can mark orders as completed rather than having to decipher paper tickets. This prevents errors and allows for faster delivery of food from the kitchen to the customer. Some systems even time how long each dish takes to optimize kitchen workflow.
Handheld Ordering Pads Mean Servers Spend Less Time Running Back and Forth
Servers at full-service restaurants benefit from handheld ordering pads that provide a direct link between customer tables and the kitchen. Rather than running back and forth, servers can input orders and send them straight to the kitchen's display system. The server doesn't need to personally deliver a ticket or remember the details of the order. These devices can even allow splitting checks between multiple payments.
Tablets Provide Restaurant Recommendations and Activities
Some modern restaurants are using tabletop tablets not only for menus and ordering, but to provide customers with recommendations and even games and activities right at their table. The tablets may offer drink pairings, dish recommendations based on past orders, and even access to entertainment like games for kids and adults. This creates an engaging and interactive dining experience.
The Tech Takeover is Already Here
While technology was once seen as intrusive into the dining experience, innovative restaurants are realizing it can enhance both service and enjoyment. The right tech adds convenience for the customer and efficiency for the restaurant staff. One thing is for certain - we're just at the tip of the iceberg when it comes to how modern technology will transform our restaurant experiences.
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