The solar industry is booming with many companies leveraging other natural sources of energy. However, just like every other industry, the solar industry faces issues like miscommunication, mismanaged inventory, missed deadlines, and more. The end result of ignoring or not resolving such issues is that your customers will have negative experiences working with you.
For any solar business to excel in this highly-demanding marketplace, there needs to be a structured approach to dealing with the supply chain, material costs, and other rules and regulations. If this is not resolved immediately, your customer experiences and the acquisition will fall. Fortunately, field service software can go a long way in addressing customer loss and unpleasant experiences.
4 ways field service software helps the solar industry
Field service software is a tech-forward solution that schedules field visits, dispatches workers, records job history and improves overall business performance. It also organizes, evaluates and executes field-related tasks and projects that are the main essence of any solar business. If you’re a business that deals with the installation of solar panels across multiple locations and offers a proficient workforce for the same, you need to use the software to simplify solar business management.
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More access in the field
The location of most solar and renewable energy plants is in remote areas and for field workers, reaching there on time is paramount. Due to the extreme mobility in the field, your workers need updated information about the customer on a mobile device. It stores calendars, schedules, order or client history, instruction checklists and more information in one centralized location.
Another important feature is that it works without an internet connection and has a photo capture feature to record work progress. This software gives more freedom to the technician on the field and lessens the dependency on office or backend teams. Customers, on the other hand, appreciate it when companies monitor the service they’re using as it eliminates the need to explain to field technicians about the issue and its history every time.
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Easy customer data management
You need to know the who, what, where and why of your customers well ahead of providing services to them. Maintaining a record of this information is unmanageable at times as the number of customers shifting to solar energy sources and related companies is increasing by the day. During such periods of fast consumer growth, you can rest easy knowing that the field service software stores the needed info automatically concerning your clients.
The solar business software keeps customer experience front-and-center of all their operations. You can create professional reports regarding progress reports or project status in no time. You can add photos or comments and create reports in any format before sending them to customers. If you keep people updated regularly concerning their products, you are increasing the chances of them coming back to being repeat users of your services.
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Seamless work order management
Arguably, the solar industry deals with innumerable projects at a time due to the sudden inclination of companies and individuals to sustainable resources. Tracking and managing work orders in real time is another added headache for any solar business. With field service management software, one can quickly assign project leads, assign crew members, automate tasks and do more.
Starting from the sale to the completion of the service, or from the designing of the layout to the installation of solar panels, companies can plan and execute everything on the software. Since it’s cloud-based, you can carry out every step of your solar project effortlessly, while keeping the best interests of your customers at heart.
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Accurate analytics and data insights
Since the nature of the solar industry is still new compared to others, any decision taken will directly influence the business. To ensure that the decision is correct, companies need reliable data that give insights into business performance. You can create more opportunities for improvement and business growth for your solar business with the data at hand.
Based on the data collected and monitored, companies get a deeper understanding of their customer’s preferences, thereby making room for more successful experiences. The data analytics done on the software in the solar business give info in the following areas:
- Stages in deals and contracts
- Monthly commission reports
- Invoice timelines for each customer
- The number of visits to each customer, and more.
Shaping a brighter future for the solar industry
With field service software, you are improving the agility and efficiency of your solar business. You can optimize your resources, from employees to clients, from equipment to services, and everything else by integrating this software into your devices. You can also set KPIs and create pathways to achieving those goals. Eventually, your customers will be happy with the services and that is what matters the most in the end.
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