While you're logging in to your Robinhood account, we'll request that you check your login with a second snippet of data notwithstanding your secret key. This might utilize gadget endorsements, a confirmation code created with your favored authenticator application, or a check code shipped off your telephone number through instant message. We do this to ensure that the login endeavor is from a gadget that you approach, and not from an aggressor.
Refreshing touchy data
At the point when you update delicate Robinhood account data, for example, your email or telephone number, we'll request that you confirm it's you through a gadget endorsement demand or a check code — either created with your favored authenticator application or shipped off your telephone number by means of instant message. We do this to ensure that you've approved these updates.
What if I’m not getting my verification text messages?
If you’re using Two-Factor Authentication (2FA) with text message (SMS):
- Verify that your phone number is correct
- Make sure your device has signal and an internet connection
- Restart your phone and make sure no other apps are running in the background
- Verify that your notifications are turned on for your device and make sure “Do not disturb” is turned off
If you are using a third-party phone security app, note that some block text messages and phone calls from unknown callers and might be preventing you from receiving verification codes—within any app you may be using, adjust your settings for text message filtering.
If you’re using Two-Factor Authentication (2FA) with an authenticator app:
- Restart your phone, and make sure no other apps are running in the background
- Verify that the date and time on your device is set to the correct time zone—having an incorrect clock can cause verification codes to be out of sync
- Verify that your authenticator app wasn’t uninstalled and/or reset
- Make sure you're using the latest version of your authenticator app.
If you’re using Two-Factor Authentication (2FA) with device approvals:
Make sure you have push notifications enabled for the Robinhood app — if you don't have notifications enabled, you’ll have to approve or deny the action in the app.
- Resend the push notification (this will be sent to your enrolled devices)
- Make sure your device has signal and an internet connection
- Try using text message (SMS) as an alternate verification method
What if I don’t have access to the phone number that’s associated with my account?
You can change your phone number on Robinhood directly from the app. You can also go to Contact Us > I have a different question > Account > Update your info > Phone Number to change it.
When you change your phone number in order to log in, we'll ask you to verify your identity to ensure your account's security.
What if I don’t have access to the email that’s associated with my account?
You can change your email on Robinhood as long as you have access to the phone number associated with your account. You can view the email address associated with your account in Settings, and update it if necessary.
What if I received a verification code, but didn’t request one?
If you’ve received a verification code but you’re not trying to log in or change your information, please review the devices that are associated with your account, and remove any that you no longer use or don't recognize. If you ever notice any suspicious activity on your Robinhood account, there are a number of tools we've built so that you can take immediate action:
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Robinhood login / Login Robinhood / robinhood sign up / robinhood login issues / Robinhood online login / robinhood sign in
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