A multi-tenant IP-PBX is a complete IP PBX solution along with tenant support. This system can be used by any business to either run a business as a hosted phone system service provider to generate revenue or to manage a centralized communication system for businesses. It is a huge system because it manages different instances of separate IP PBX software for each tenant.
The number of advantages of using a multi-tenant IP-PBX solution is huge. However, these benefits can be reaped only if you succeed in implementing this software correctly. There can be several challenges related to the implementation process, which need to be discussed with the software provider prior to avoiding any concerns and hindrances. You must be able to use the full potential of this software once implemented.
Major challenges of implementing a multi-tenant IP-PBX software solution and how to resolve them
- Selection between cloud and server based solution
A multi tenant solution is huge and can handle unlimited tenants and parallel calls if it is built with robust features. However, all the real advantages of this software can be reaped only if you have set it up correctly. Moreover, the advantage of an IP PBX solution over a traditional private branch exchange based telephony solution is it is highly scalable. However, scalability also depends on the setup of the software.
There are two options to set up any VoIP solution, including, but not limited to the multi-tenant IP-PBX software:
- Setup over physical servers
- Cloud based setup
The cloud setup is definitely more scalable, robust, and reliable in the modern era, but there can be challenges due to budget, legislation, or compliance in setting up the software over the cloud. Sometimes, the software itself does not allow cloud setup or fails to deliver the expected performance.
Solution
The solution is to check legislation and compliances and discuss with your legal team the options to overcome this challenge. To avoid technical challenges related to setting up a multi-tenant IP-PBX solution over the cloud, you must discuss it with your provider before making a purchase.
- Cluster setup for failover and recovery
When you use a multi-tenant IP-PBX, it will need a powerful failover and recovery system in place. Using cluster based setup can be really helpful as it provides better uptime for the system. The challenge here can be the selection of the right cluster model and setting up a strong failover and recovery process. In some cases, the challenge is related to the technology used to build the IP PBX software with tenant support. The software itself does not support clustering as per your requirements.
Solution
You need to discuss the cluster model with your provider before making the purchase to check if they can provide that kind of setup or not. You can also inspect the development technology to ensure you get more flexibility in setting up a cluster. For example, FreeSWITCH provides better clustering than Asterisk. Thus, the selection of the software that is developed using FreeSWITCH can be better and meet your requirements.
Concluding notes
The use of a multi-tenant IP-PBX software solution brings in several opportunities and benefits. However, these benefits can be availed of only if the implementation of the system is done correctly. There are several technical aspects that need to be considered while implementing and setting up such a huge system. This creates several challenges in the whole process.
With the right partner and strategy, all challenges related to the implementation of the multi-tenant IP-PBX can be gauged in advance and a proper plan to overcome them can be created. Two major issues and solutions to overcome those challenges are explained in this article, which you must take into account for the smooth implementation of the software.
Original Source From: -
https://medium.com/@astpp.telephonyplatform_83213/multi-tenant-ip-pbx-solution-implementation-challenges-and-solutions-9224b76421c
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