SHEIN Order Not Delivered: How To Get A Refund

If your SHEIN order not delivered, and you would like to request a refund, you can follow these steps:

1. Check the Tracking Information: Start by checking the tracking information for your order. This information can be found in the shipping confirmation email or on the SHEIN website. Verify the status of your package and determine if there are any delays or issues with the delivery.
2. Contact SHEIN Customer Support: If your order has not been delivered within a reasonable timeframe or if there are concerns about the delivery status, contact SHEIN's customer support. You can find their contact information on the SHEIN website or in your order confirmation email. Reach out to them via email, phone, or chat support and explain the situation.
3. Provide Order Details: When contacting customer support, provide them with your order number, tracking number (if available), and any other relevant information related to your order. Explain that your order has not been delivered and that you would like to request a refund.
4. Follow Instructions from Customer Support: The customer support representative will guide you through the refund process. They may ask you to fill out a refund request form or provide additional documentation, such as proof of non-delivery or any communication you have had with the shipping carrier. Follow their instructions closely and provide the requested information promptly.
5. Escalate the Issue if Needed: If you encounter difficulties or are unsatisfied with the resolution provided by customer support, you can consider escalating the issue. Ask to speak with a supervisor or manager who may be able to assist you further. You can also try reaching out to SHEIN through their social media channels, as companies often pay attention to public feedback.
6. Payment Disputes: If you paid for your order but did not receive it, and SHEIN is unresponsive or uncooperative in issuing a refund, you can consider disputing the payment with your bank or credit card company. Provide them with all the relevant details and documentation to support your claim.

It's important to remain patient and persistent throughout the process. Keep records of all communication with SHEIN, including emails, chat transcripts, or any other correspondence, as these may be required to support your refund request.