Tackling the Infamous QuickBooks Won’t Open Issue

Tackling the Infamous QuickBooks Won’t Open Issue
3 min read
24 November 2022

QuickBooks users face issues and glitches with the application from time to time. After all, it is a software program, and errors are a common phenomenon. Some of these errors can be resolved with ease, while others are a little tricky. One of the most common errors reported by QuickBooks users is the QuickBooks doesn’t start issue. If your QuickBooks won’t open and you are unable to access the application, you can follow the steps provided in this article to fix it.

If you are unable to resolve the error on your own, you can reach out to us at 1.855.738.2784 and get assistance from our technical support team.

Common Triggers for the QuickBooks Desktop Won’t Open Problem

If your QuickBooks opens then closes immediately, the following factors might be responsible –

  1. Your company file name might not be according to the QuickBooks criteria, and it might contain special characters. 
  2. The hard disk you are using is either corrupted or damaged.
  3. Your QuickBooks Desktop is not installed correctly, or the installation process is faulty.
  4. Essential QB files, like the QBWUSER.INI or program file, are either damaged or corrupted.
  5. Your Windows OS is incompatible with QuickBooks, and you need to upgrade it to the latest version. 
  6. Problems with the network data or transaction log files can also lead to the issue. 

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How to Resolve the QuickBooks Isn’t Opening Issue Effectively? 

You can follow the steps provided below to fix the issues that are causing the QuickBooks keeps closing problem. 

Step 1 – End All QuickBooks Processes from the Task Manager

You can repair QuickBooks installation by terminating the QB processes in the following manner –

  1. Press Ctrl + Alt + Del to access the Task Manager and go to the Processes tab.
  2. Right-click on any of the processes and select End Process to terminate it.
  3. Select the End All Processes option and perform a QuickBooks restart, followed by selecting the Repair QuickBooks option.
  4. Let the repair process run, and once done, open your QuickBooks Desktop to see if the issue is eliminated. 

Step 2 – Rename the QBWUSER.INI, .ND, and .TLG Files to Mend the File Corruption

When crucial QuickBooks files are not working correctly, it can cause the ‘QuickBooks will not open’ issue. To repair these files, you need to add an extension to their names and rename them.

Access the QuickBooks File Directory and go to the files section to find the following files –

  2. Network Data
  3. Transaction Log
  4. Once the files are found, right-click on each of them and select Rename to add .OLD at the end of the file names.
  5. Hit Enter to save the modifications, and once all the files are renamed, perform a QuickBooks restart.
  6. Open QuickBooks and run the application to check if the QuickBooks doesn’t start issue is rectified. 


If your QuickBooks won’t open, you can follow the steps provided in this article to terminate the issue. If the problem persists, you can reach out to us at 1.855.738.2784 and get assistance from our team of experts. 

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Mark William 2
Joined: 1 year ago
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