What is Delta Airlines cancellation policy & Refund policy?

What is Delta Airlines cancellation policy & Refund policy?
12 min read

Canceling a flight has been a complicated task. You go through long and bewildering processes. However, Delta Airlines' cancellation policy is flexible and customer-friendly. In each situation, a passenger can easily cancel a ticket in different ways. So, let's understand how he can cancel his Delta Airlines flight tickets.

A passenger must know the rules for requesting cancellation of a Delta ticket. There are different rule considerations that a client must understand. You must consider the following conditions for canceling tickets:

What is Delta Airlines cancellation policy?

Delta's cancellation policy allows the passenger to cancel their flight and return the ticket amount to the original payment method. However, depending on your fare type, you may be charged a Delta cancellation fee. Additionally, this policy covers everything from refund eligibility to rebooking options so passengers can make the most of their travel experience.

Delta Airlines Cancellation Policy: Highlights 

Follow the steps listed below to know everything related to Delta cancellation policy in a very descriptive way and do it easily.

  • Delta's 24-hour cancellation policy states that customers can simply cancel their reservations without incurring any charges as long as they do so within 24 hours of the original reservation date.
  • If the passenger has requested a refund for their canceled reservation, the refund will be responsible for many factors such as the reservation and the type of ticket.
  • In the event that a problem arises and the airline must cancel the flight, the passenger will receive Delta flight cancellation compensation from the airline.
  • Passengers also have the option to convert the reservation ticket into a point that can then be used for future reservations.

Delta Airlines Flight Cancellation Policy for Refundable Tickets 

If you have purchased a refundable ticket, you should consider the following points:

  • A passenger can claim a refund on refundable Delta tickets if the ticket is canceled three hours before scheduled departure. Likewise, main cabin fares can be canceled at the last minute and canceled up to two hours before scheduled departure. 
  • According to the Delta Airlines cancellation policy, any refundable tickets combined with hotels, car rentals or a combination of these would be refunded on the air ticket only. Hotel or car rental refunds can only be claimed from a third party and will not be covered by Delta Airlines policy.
  • In case of no-show, the passenger must pay a $150 no-show fine and a $200 cancellation fee. After payment of the necessary amount, the passenger will receive a refund of the rest of the fare value. 

Delta Flight Cancellation Policy for Non-Refundable Tickets 

Below are the key points you need to understand before claiming a non-refundable ticket refund under Delta Airline cancellations:

  • A passenger is eligible for a refund if the reservation is canceled within Delta's 24-hour cancellation period from the time of reservation. Additionally, the departure date must be seven days or more from the time of cancellation.
  • As per Delta Airlines cancellation policy, non-refundable tickets are not eligible for extra legroom seats or an upgrade on the service. 
  • Delta's non-refundable fare is eligible for a refund only if the flight is delayed, canceled or attributed directly to the airline.

Delta Airlines Covid Cancellation Policy

A passenger must follow the Delta Covid policy rules to travel with Delta Airlines:

  • No refund from Delta will be allowed if you cancel your Delta flight 4 hours before departure.
  • In the event that you have initiated the cancellation of a Delta flight within four hours of departure time, a refund will not be permitted.
  • If Delta canceled the flight or initiated flight suspension, the passenger will receive a full refund of fair value. The passenger will not be entitled to pay the Delta Cancellation fee. The Delta refund will be applied if the flight is delayed three or more hours.
  • If the passenger has started the rescheduled flight three days before departure, he will get a free rescheduling. There will be no penalty and a fare difference will apply.
  • Delta Airlines will apply a cancellation fee and penalty for flights rescheduled between 72 hours and 4 hours before scheduled departure.

Delta Airlines 24 Hour Cancellation Policy

A passenger may cancel a Delta flight within 24 hours of the booking date if the following conditions are met:

  • At the time of cancellation, if the departure is after seven or more days, the passenger can cancel the reservation within 24 hours.
  • Delta Airlines' 24-hour cancellation will be applicable to all fare types, regardless of class of service.
  • SkyMiles tickets will not apply Delta's 24-hour cancellation policy.
  • A group booking of more than nine members will not be applicable to cancellation within 24 hours.
  • Delta's 24-hour cancellation policy will apply to all flights to and from the US and Canada.
  • Rescheduled and redeemed flights will not be covered by this policy.
  • Tickets purchased with e-certificates are exempt from Delta's 24-hour cancellation policy.
  • In accordance with Delta Airlines refund policy, the refund request will be processed within 7-10 days of the original payment method. If the flight reservation was purchased with Delta gift certificates, the amount will be credited to the electronic travel certificates.

Delta Airlines Cancellation Policy Booked With Miles 

Passengers who frequently board with Delta Airlines will be able to redeem their points for free travel. However, flight cancellation rules for award tickets purchased with thousands are the same as other fares.

In accordance with Delta's cancellation rules and restrictions, your award ticket booked with miles can be modified or canceled up to seventy-two hours before departure. If you cancel your reservation after this period, you could lose unused thousands.

How to Cancel Delta Airlines Flight Ticket?

Delta Airlines offers three methods to cancel reservations. Passengers can use the following modes to cancel a flight at their convenience:

Method 1 - Delta Airlines Flight Cancellation Online

Canceling a flight through online mode is one of the easiest ways. Follow these steps to cancel a Delta flight online:

  • Visit the official Delta Airlines website.
  • To recover the reservation, enter the confirmation code with the passenger's first and last name.
  • Choose the flight you want to cancel.
  • You will pay a fee to initiate the cancellation request.
  • You will receive a refund in your original payment method or Delta Airlines flight credit, depending on your ticket type.
  • The refund will be credited to the original payment method within 7 to 10 business days.

Method 2 - Delta Flight Cancellation Over the Phone

If the online method is not convenient for you, try calling Delta Airlines executives. With this method, you can call the airline and take the help of an executive to cancel the flight. The following steps will make it easier to cancel your Delta flight:

  • When contacting Delta Airlines, please have your flight confirmation number ready.
  • Inform the Delta executive of the flight segment you wish to cancel.
  • Under Delta Airlines' cancellation policy, passengers can claim a refund or credit on their ticket.
  • For restricted fares, you'll earn a Delta cancellation travel credit. Additionally, you will receive a travel voucher in your registered mail ID. Tickets purchased may be valid for one year from the date of purchase.

Method 3 - Delta Flight Cancellation at the Airport

If the above two methods are not suitable, you can use this airline cancellation method. A passenger can cancel a ticket probably up to three hours before scheduled departure. All you need to do is follow the following steps:

  • You must visit the departure airport and go directly to the Delta ticket counter.
  • Send your confirmation code/PNR to the Delta executive.
  • Tell them about the segment you want to cancel.
  • The agent will ask you to pay a cancellation fee, if applicable.
  • You will get the refund or flight credit back to the original payment method.
  • For non-restricted or refundable tickets, the amount will be credited to the original payment method within 7 to 10 days.

Although these methods are easy to use, if you are still confused about the cancellation process and know more about Delta's cancellation policy, you can contact us at +1-888-875-0388.

However, if you want to change your flight instead of canceling it. Read Delta's flight change policy. In this case, you will not be charged any flight change fee. In fact, the airline may ask you to pay a fare difference if the new reservation costs more than the original reservation.

Delayed Delta Flight

According to Delta Airlines cancellation policy, you have certain responsibilities towards passengers when the flight is delayed due to unforeseen reasons. Obligations include assistance, rescheduling, refunds and compensation up to $1,000. A passenger will be entitled to Delta flight cancellation compensation or a refund if:

  • Delta flights are delayed by two or more hours. The passenger will receive meals and snacks at no cost.
  • If the flight is delayed by six hours or more, the airline may reschedule the trip. If passengers decline the rescheduled flight, per Delta Airlines refund policy rules, they can get a full refund.
  • The available flight is scheduled for the next day. In such cases, passengers can stay overnight.

Canceled Delta Flight

Flight cancellations by airlines are a rare but significant phenomenon. It can affect passengers in numerous ways. An airline must inform its passengers of the involuntary cancellation at least two weeks before departure. In addition to sending a message or email about “Delta flights canceled today,” Delta offers an alternative flight or a refund to the customer if the flight is canceled due to bad weather conditions.

  • If you have been informed of the cancellation within 14 days before departure, you can claim a refund for the unused portion of the reservation.
  • In case you missed your connecting flight due to a canceled Delta flight, you will get an alternative flight or a refund for the unused portion.

Delta Airlines Refund Policy

The passenger must know the refund policy before canceling the reservation. Here is the full summary of Delta Airlines' ticket cancellation refund policy:

  1. 24-hour Cancellation - Under Delta Airlines' 24-hour cancellation policy, the passenger will receive a full refund and qualify for a cancellation fee waiver if:
  • The ticket is purchased in the last 24 hours, and
  • The departure date is one week or more from the time of cancellation. 
  1. Free Cancellation -Basic Economy tickets are not eligible for flight changes. However, they are eligible for Delta flight cancellation under Delta's 24-hour cancellation policy. If you do not cancel within 24 hours of purchase, you will not be allowed a refund unless you are covered by the Covid-19 travel exemption.
  2. Refundable Ticket Cancellation - A passenger must cancel their refundable ticket before initiating a Delta Airlines Cancellation Policy refund request. Tickets must be purchased with cash, credit card or check.
  3. Non-refundable Ticket Cancellation - A customer holding a non-refundable ticket will not be eligible for a refund. However, you may be eligible for an electronic credit on the ticket value after paying the $200 to $500 cancellation fee. The cancellation fee will not apply if your flight originates within the United States. You can use e-credit for any Delta flight.
  4. Delta Airlines Refund Status - In case the reservation is purchased by credit card, the ticket refund will be processed within seven business days. On the other hand, refunds for reservations made with other payment methods will be processed within 20 business days of the request.
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