Almost every industry is moving towards digital transformation by integrating Artificial intelligence, machine learning, and the Internet of Things (IoT). The healthcare industry is also experiencing the magic of artificial intelligence. 

According to Statista, the AI healthcare industry valued at $11 billion in 2021, is estimated to be worth $188 billion in 2030 worldwide. Artificial intelligence is being used in the healthcare industry from answering patient queries, and assisting in surgeries to new pharmaceutical research. 

All healthcare providers must adapt and leverage AI chatbot patient care. With development in Natural Language Processing (NLP) and speech recognition, AI offers healthcare chatbots. In this article, we will explore types of AI chatbots in healthcare and how chatbots are providing benefits in the healthcare industry.

Types of AI chatbots in healthcare industry 

An all-in-one AI solution is never an effective way. In the healthcare industry, AI chatbots are designed to meet different needs depending on the work environment they will be implemented in. Companies offer customizable AI chat development services to build chatbots depending on your needs. Below is a list of basic types of healthcare AI chatbots depending on their functionalities.

1. Appointment Scheduling Chatbots
2. Medical Billing and Insurance chatbots
3. Medication Management AI Chatbots
4. Personalized healthcare chatbots
5. Behavioral health supports AI chatbots

Benefits of AI Chatbots in the healthcare industry

1. Enhance patient engagement

Patients prefer to diagnose their symptoms before making an appointment with a doctor. AI chatbots provide patients with 24/7 access to medical information acting as their healthcare provider. One of the primary ways AI improves patient experience is by speeding up appointment scheduling. An AI messenger can help patients find the most suitable appointment slot. 

1. Efficient administrative task

Health care is known for its complexity which puts great stress on nurses, doctors, and administrative staff. AI chatbots offer streamlined and efficient solutions for administrative tasks reducing the burden on hospital staff. They excel in managing processes like billing inquiries, appointment scheduling, and insurance verification reducing the workload on healthcare staff.  This saves time, minimizes errors, and ensures a smoother workflow developing a patient-centered system. 

1. Low healthcare cost

The ever-rising cost of health care has been a global concern. The healthcare industry has been finding ways to reduce costs without compromising quality. AI chatbots have emerged as a beacon of hope offering innovative solutions. Automating managing tasks, timely diagnosis of disease, preventing unnecessary hospital visits, digital counseling, and managing medications can reduce overall costs significantly for both patients and healthcare providers. 

1. 24/7 Availability

In a fast-paced world, instant access to medical guidance has become a necessity. Emergency can happen at any unexpected moment and need medical assistance immediately. Patients may need assistance with anything from recognizing sudden symptom occurrences or dealing with injury. Chatbots are available and are always accessible to everyone. AI chatbots help patients assess the urgency of their health issues, offering advice, and suggestions. 

1. Automated prescription refills

Automating medication refills is one of the best use cases of AI chatbots in the healthcare industry. Doctors often have busy days and patients have to wait for days to refill prescriptions. To avoid missing any doses or confusion about what to take, instead of visiting doctors again, they can refer to AI chatbots. AI chatbots can analyze patients' data, reanalyze prescription details, and cross-refer medications. The convenience and safety of this approach make it a win-win for both patients and healthcare companies. 

1. Managing multiple patients at once 

The efficiency and scalability of medical chatbots can break the limitation of time and resources. Doctors can assist one-on-one patients for a limited number of hours. Contrarily medical chatbots may assist several patients at once without compromising the quality of service and information provided. These digital assistants provide consistent, data-based, and updated information support. 

1. Streamline Insurance Claims Assistance

Medical insurance offers financial security when a person needs it the most. However, the claiming process for insurance can be time-consuming and complex. AI medical chatbots are transformative agents redefining how medical insurance claims are handled. By providing proper documentation guidance, they help policyholders initiate claims quickly and accurately.

Conclusion

Healthcare companies are introducing AI for chatbots to provide constant companionship to patients and get real-time health status. These digital assistants are enhancing administrative efficiency, reducing human error, and reducing costs. Embracing AI chatbots promises a brighter future for patients as healthcare continues to evolve.