What Data Projects Should You Be Outsourcing?
If you work with data, you know the pain of ‘the next big thing’.
Every year, a new technology or approach takes the business world by storm. In most cases, this is a good thing –...
13 December 2023
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Electric Cars 101: A First-Timer's Guide to Owning an EV
With more than 31,700 new electric cars registered in June 2023, accounting for 17.9% of all vehicle registrations across the country, EVs are increasingly at the top of British drivers’ wish-lists.
As of July 2023, there are more than 810,000 fully electric models on UK roads, as well as som...
24 July 2023
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Why Business Leaders Must Invest in Workplace Wellbeing
With 79% of people in the UK saying they have experienced workplace stress of some kind; employee wellbeing has never been more important.
As well as benefitting the mental and physical health of employees, investing in the wellbeing of your employees can result in a more engaged and motivated work...
21 June 2023
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How Real-time Data Can Support Fleet Management & Monitoring
With an ever-increasing demand for public transportation, fleet management and the use of IoT and real-time data to monitor fleet assets is incredibly important. It can support transport operators and other key stakeholders as they seek to be able to deliver better service, save money, enhance produ...
17 July 2023
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Social Media Vs Direct Mail: Adopting a Holistic Approach in the New Era of Marketing
In the age of digital prominence, the battle between social media and direct mail services as marketing channels intensifies. But instead of seeing them as contestants, marketers can embrace the benef...
26 February
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Campus Connoisseurs: The Best University TikTokers You Need to Follow
It’s hard to believe that there was ever a time without TikTok. What started off as a low-key social media platform where people shared lip-syncing content, has exploded into the leading destina...
18 September 2023
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How Direct Mail Is Increasing ROI in A Digital Age
In an era dominated by digital marketing, where emails flood inboxes and social media feeds are saturated with promotional content, businesses are rediscovering the power of a more traditional marketi...
23 April
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Kura invests in tech advanced platform to transform customer experience
London, UK – August 2023 – Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Being rolled-out this summer, th...
31 August 2023
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Return Fraud: Creative Fraudsters in a Reshaped SCA World
Ecommerce experienced exponential growth in the last few years, as new players appeared on the playing field – fraudsters who are taking advantage of retailers’ return policies.
Returns became the norm amidst the pandemic and beyond. And while PSD2 Strong Customer Authentication (SCA) p...
23 June 2023
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Four Low-Cost Ways to Improve Customer Care
Rising customer expectations are just one thing customer care leaders must contend with as they navigate a tricky time across the industry.
Increasing costs and staff shortages, as well as shortcomings in some automated services, make customer care as challenging as ever - yet it remains integral t...
16 June 2023
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How to Minimise Returns Fraud while Retaining Customer Loyalty
In recent years, consumers have turned to online shopping more frequently, discovering new ways to handle the products they receive. Unable to experience the goods in-store, online shoppers became more comfortable with returns. Today, consumers see returns as a key part of the shopping process and e...
24 July 2023
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The Tips and Tricks of Design: Elevating Your Direct Mail Campaign
Creating a lasting impression on potential and current customers is what truly counts in today’s fast-paced world of marketing. Direct mail has cemented itself as a powerful tool, with 35% of co...
25 March
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Tanning Taught by AI: Is AI Advice on Tanning Comparable to Experts?
Data shows that over one quarter (26%) of Brits have used AI. With everything from recipes to tanning advice, AI is answering the questions of the public daily.
In the world of beauty and skincare,...
19 September 2023
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Media Admin
How to Avoid Greenwashing as a Small Business
With the current outlook on climate change, it is more important than ever for companies to work towards more sustainable measures. However, marketing this can be a difficult one.
The worry of greenwashing is real – with some companies such as Coca-Cola and IKEA facing lawsuits due to their o...
21 July 2023
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Media Admin
How the Internet of Things Can Facilitate an Enhanced Passenger Experience
Technology is at the heart of everything we do today, and mobility is no exception.
Since the Internet of Things (IoT) term was coined in 1999 by computer scientist Kevin Ashton, we’ve come a long way in developing the concept. Put simply, the Internet of Things is a network of objects and pe...
15 June 2023
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Why Storage and Preparation Are Vital for Retail Success
When it comes to the retail industry, one of the most important aspects is storage. Not only does storage assist with holding stock, but it also helps companies prepare for changes in market demand and the ways in which customers want to shop retail.
Forward thinking and preparation is key for any...
16 June 2023
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Media Admin