NLU Disambiguation - What to do when the NLU is not sure
Disambiguation simply means removing any ambiguities and confusions to make something very clear. In the context of NLP/NLU, ambiguities can be of various kinds
What are NFTs? What do you need to know about non-fungible tokens?
Wondering what NFTs are? Confused whether it's the future of digital art or just a short-lived fad? Curious about whether NFTs can go beyond digital art?
Everything to know about optimizing customer experience with AI
There has been an increase in both interest & utilization of AI for marketing & optimizing customer experience improving your business's overall productivity.
Here's why sentence similarity is a tough NLP problem
Find out why sentence similarity is a challenging NLP problem and why training computers to read, understand and write language has become a big business.
Qatar Insurance Company’s success with 10x customer engagement
Qatar Insurance Company, the largest insurance company in the MENA region, is increasing sales and creating amazing customer experiences with chatbots.
Programming your chatbot from scratch v/s a ready DIY chatbot platform
What will work better for you - spending your time coding your chatbot from scratch or using a powerful DIY chatbot platform? Get your answer right here!
5 (out of the book) CX lessons from Zappos
Zappos has always been known for delivering amazing customer experiences. Here are the lessons you can learn from them and imbibe in your own company.
F8 Messenger Platform 2.0: Everything to know about bots
Chatbots in Messenger have completed one year in existence and with more than 100,000 bots on the platform, this year's F8 had high hopes on it. Read More.
Why do we need chatbots?
Chatbots have been proven to reduce wait times, increase customer engagement, and have become a valuable communication channel like email and phone calls.
Customer experience innovation with the 1-way and 2-way door rule
Steven Van Belleghem, co-founder and board member of Nexxworks, presents a rule that makes it easy to take decisions on implementation of CX innovations.
Apple’s and Amazon’s secret to success: Customer effort score
Ever wonder what makes Apple and Amazon so insanely successful? Reducing the customer effort score is always the focus & that's what drives these big giants
5 ways hotel chatbots can solve the problem of hotel bookings
Simplify bookings, check-ins, and collect room service orders in your customers' languages via hotel chatbots, giving your guests a stress-free experience.
Component Based Architecture In AngularJs Using UI-Router
Most AngularJS apps are in a controller-view structure, but did you know that you could achieve better functionality when coupling components and UI-routers?
Customer Satisfaction Score: Are your customers HAPPY?
Customer Satisfaction Score, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.
Will sports & chatbots become the perfect combination?
Sports and Chatbots? From selling tickets to sharing highlight clips; there's a lot of ways the sports industry could benefit from using chatbots. Read more.
Chatbot business predictions - Future of chatbots
A chatbot is a designed tool powered by the rules of Artificial Intelligence (AI), acts as a simulator of human conversation for the purpose of automating a bus
FEAR of Automation: How to get your employees to embrace automation
With rumours of the AI-driven job apocalypse, convincing employees that AI is a friend isn't easy. Here's how to get rid of their Fear of Automation. Read here.
CX tool that will make or break your brand
How do you get customer experience management right? By using the right CX tools, of course! Click here to find out what's the best CX tool on the market!
7 powerful ways in which AI is revolutionizing the telecom industry
Artificial Intelligence can even help telecom companies to avoid crashes and reduce downtime, giving their customers a smoother and seamless experience.
How to handle customer service during a crisis
The COVID-19 pandemic has had an enormous impact on businesses and customer support. Here's how to handle customer service during this unprecedented crisis.
يلا! (Yalla!) How to build an an Arabic chatbot in 2023 with no code
For more than 300 million Arabic speakers in the world, our chatbot platform has an efficient NLP engine trained in the Arabic language offering RTL support.
6 reasons why social media customer service is IMPORTANT
Social media customer service is offering support on channels like, WhatsApp, Instagram, etc by minimizing the effort it takes to reach out to brands.
What is Generative AI? How are DALL-E, nightcafe ai, ChatGPT related to it? What can it do (or rather not do). Here's the only guide you need on Generative AI
35+ Best performing chatbots examples of 2023
Explore 35+ top chatbots of 2023, redefining conversations and engagement with innovative AI interactions by leading brands across all industries. Check now!
Explainable AI or XAI, is the practice of using techniques to making an AI process transparent, interpretable, and understandable.
Generative Pre-trained Transformer (GPT)
Generative Pre-trained Transformer (GPT) is a type of transformer designed to comprehend and create human-like responses to text-based prompts.
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