customer experience
(33)
Next-Gen User Experiences: A Glimpse into 2024's Design Landscape
Good UI UX design principles remain fundamental, but with technological advances, designers can now incorporate new features in software and services. As users’ expectations and preferences evol...
23 November
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2
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Aditya Jani
Creating a Captivating User Experience: 7 UI Design Principles You Need to Know
A staggering 94% of users cite poor design as the reason they mistrust or abandon a website or application. In a world where users are spoiled for choices, businesses cannot afford to overlook the sig...
09 June 2023
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Aditya Jani
Top 5 Benefits of Conducting a CX Audit
Many digital companies are focusing on acquiring website traffic via organic, paid, and social channels. Utilizing customer experience consulting services that turn customers into brand loyalists is i...
11 September
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Richard Duke
Discussing 3 Customer Experience Transformation Use-Cases
Customer experience transformation is a strategic process which uses technology, process optimization, and people alignment to advance customer-centricity. Customer experience strategy centers on givi...
04 September
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1
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Richard Duke
AI Chatbots for Insurance: Elevating Customer Service to New Heights
In the growing digital world of the insurance industry, where customer standards are always going up, companies that are seen using new technologies are standing on the front foot. Chatbots are drivin...
30 August
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1
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Carolin Winsay
Harnessing Customer Journey Analytics for Business Growth and Enhanced Customer Satisfaction
In the dynamic world of business, understanding and improving customer satisfaction is pivotal for growth. Marketers and business owners can make more informed decisions by establishing metrics to measure customer satisfaction. One of the most effective tools in achieving this is Customer Journey An...
20 June
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Gauri Kale
Embracing AI and ML: Transforming Customer Experience and Business Strategies in the Digital Age
Artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) are examples of Digital-First Customer Service Solutions that have drastically altered the customer experience and organizational culture. These digital technologies have caused a shift in customer expectations...
14 May
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Gauri Kale
5 Benefits of Custom Retail Boxes for Your Products | Stand Out, Enhance Branding
Meta Description: Discover the advantages of using custom retail boxes for your products. Stand out on shelves, enhance branding, and boost sales with tailored packaging solutions.5 Benefits of Using...
13 May
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Haisha Bro
Why do Customer-Facing Teams Need Real-Time Agent Assistance?
Agent training has come a long way, and no one can deny the impact of personalized coaching on agent performance. Any call center manager will tell you something is missing that can push agents to per...
23 April
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Pranita Kakade
How Companies Are Using AI in Digital Marketing
Digital marketing has become more dynamic in its nature, and integration of Artificial Intelligence is playing a major role in that revolutionary way for businesses. This life-changing technology, how...
19 April
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James Cube
How Companies Are Using AI in Digital Marketing
Digital marketing has become more dynamic in its nature, and integration of Artificial Intelligence is playing a major role in that revolutionary way for businesses. This life-changing technology, how...
19 April
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James Cube
Empowering Startups with Exceptional Customer Support: Strategies for Success
In today's fast-paced and highly competitive business landscape, startups face a unique set of challenges. They need to rapidly innovate, scale, and build a strong customer base to survive and thrive....
18 March
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Alireza Khosravani
NLP in Customer Services: Improving Customer Satisfaction
These days, businesses are in a race to improve their customer service, which is in high demand because of the revolving technologies like AI and ML. In this revolution, let's understand the actual ef...
21 February
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Carolin Winsay
Customer Experience Tips for Exceptional Service
What makes your customers tick? In the vast world of businesses, what can set you apart is not just what you sell, but how you sell it. The answer lies in delivering a customer experience that resonat...
24 January
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uniqque007
Strategies for a Successful Online B2B Customer Experience
In the B2B sector, where transactions carry high stakes and relationships are central, delivering an outstanding online customer experience is crucial. Differing from the B2C landscape, B2B interactions focus more on cultivating enduring relationships and providing long-term value rather than on imp...
19 January
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Shane Debois
What Is a Customer Intelligence Platform?
What Is a Customer Intelligence Platform?
A customer intelligence platform is a tool that businesses use to garner in-depth knowledge about their customers, their behavior, preferences, and buying pat...
27 November
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GiladM
Want to Keep Your Customers? Make It Easy, Here's the Strategy
Many businesses, whether big or small, like startups or franchises, often face a common problem. This problem makes it hard for customers to have a good experience, puts stress on sales teams, and mak...
25 October
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James Robert
From Data to Insights: Reducing Customer Churn with Analytics
70% of enterprises unwillingly lose a staggering 30% of their customers. These customers usually leave without saying a word. So is there anything we can do to avoid this customer churn? In our modern...
20 September 2023
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Aditya Jani
Customer Churn: A Silent Revenue Killer?
Ever wonder how 70% of enterprises witness a quiet exodus of nearly 30% of their customers? Without as much as a whisper, these customers drift away. But here’s the silver lining: Our data-satur...
19 September 2023
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Himadri Patel
10 Customer Acquisition Strategies
What is Customer Acquisition?
Customer acquisition refers to the process of bringing new customers or clients to a business. This involves persuading consumers to purchase a company's products or ser...
08 September 2023
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Aravind Sreekumar
