When it comes to disaster management or helping people in the face of need, it is important to have the latest and up-to-date technology to help the correspondents to handle the situation. That is where NGA 911 – a modern Call Handling System – comes to the rescue.
Next generation 911 or NGA 911 is the most advanced emergency telecommunication system created to support our fast-paced, digital society and adapt with the ever-evolving communication mediums. Today, over 80% of the 911 calls are coming from smartphones and other wireless devices, so an updated version of emergency call handling system is necessary more than ever. The NGA 911 infrastructure is improving emergency response by offering the latest tools to public safety professionals and also making 911 resources more accessible to those in need.
In the following section, we will discuss how next generation 911 is revolutionizing public safety and how the emergency telecommunication systems are changing the way we respond to 911 disasters.
Why is NGA 911 important?
The facts, figures, and the experiences share an interesting narrative for such an emergency response. With its capabilities, NGA 911 is proving to be an essential technology for modern emergency response. It is because the next generation 911 system allows emergency call centers and other 911 agencies to receive several forms of communications from the people in need.
How is this new public response system different from the traditional 911?
Next generation 911 and legacy 911 is quite different from each other. NGA 911 is a digital telecommunications system running on secure cloud and IP-based networks. Using VoIP connections, NGA 911 facilitates the individuals to send detailed and content-rich information. With the help of NGA 911, public can also send multimedia data in real time with the dispatches and other public system responders.
The system is also in-built with enhanced location services for both individuals and public safety personnel. With NGA 911, public safety professionals have more information readily available. It also helps them respond to emergencies quickly and in time.
The most important feature of NGA 911 is its ability to connect mobile devices to emergency services through voice, photos, text messages, audio files, video clips, and more.
The moment a resident dial 911, the call is automatically routed through the appropriate local gateway before being sent to the servers located at the Public Safety Answering Point (PSAP). As and when the PSAP receives the call and the data, they can track the source the information is coming from and take immediate action before any delay.
So, the next generation call handling system is here to give a facelift to our legacy 911 calling system. Let us adapt to it now.
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