QuickBooks Outlook Is Not Responding| A Quick Fix to Resolve this Issue

QuickBooks Outlook Is Not Responding| A Quick Fix to Resolve this Issue

Sometimes when sending an email from QuickBooks to Outlook, one encounters an error that says QuickBooks Outlook is not responding. This can result in a loss of time for the user, as this error message means that they have to shut down Outlook to be able to send emails from QuickBooks. This article covers some reasons this error occurs and how one can troubleshoot it.


To avail yourself of professional help with the error, you can reach out to our team of experts at +1-855-856-0042.


Reasons QuickBooks Desktop Outlook is not responding

Before one can resolve an error, it is essential to know why the error occurred in the first place. This knowledge helps prevent another encounter with the error at a later date.  One reason behind QuickBooks Desktop Outlook not responding is-

  • Your QuickBooks Desktop application is not compatible with the version of Windows Outlook you have.

Troubleshooting the error QuickBooks Desktop Outlook is not responding

This section covers two troubleshooting methodsfor when QuickBooks Desktop Outlook is not responding. We recommend that you follow these methods judiciously to avoid losing precious data or time.

Solution One- You should give both Outlook and QuickBooks Administrative Permissions

Making sure that QuickBooks has admin rights is an easy way to resolve this error. An application running with admin rights has permission to make changes on your computer. There, that application, for example- QuickBooks, can access other applications, like Outlook with ease. Here are the steps to give QuickBooks Desktop administrative permissions-

  1. You should begin by exiting your QuickBooks Desktop.
  2. Then, you should right-click on the icon for QuickBooks Desktop and choose Open File Location.
  3. In the folder that opens, you should right-click on the exefile and then select Properties. 
  4. You should now click on the compatibility tab.
  5. Next, you should select Run this program as Administrator.
  6. End the process by choosing Apply, followed by Ok.

If the error is still there, proceed to solution two.

Also See: QuickBooks black and white screen

Solution Two- You should verify your email preferences for QuickBooks Desktop

 If your QuickBooks Desktop is not optimized for Outlook it can cause errors. Here is how to ensure your QuickBooks Desktop email preferences are set as Outlook-

  1. You should begin by opening your QuickBooks Desktop.
  2. Next, head to Edit and then choose Preferences.
  3. Now, you should, choose the option that says Send Forms.
  4. Next, head to My Preferences.
  5. Click on the Send Email Using option.
  6. Next, you should click on Ok.
  7. Then, you should choose Edit and then click on Preferences again.
  8. You should now select the option Send Forms, before heading to My Preferences.
  9. Next, click on QuickBooks Email, followed by Ok.
  10. Then, you should choose Edit followed by Preferences.
  11. Next, you should click on Outlooks and then on Ok.
  12. To end the process, exit all applications and restart your computer.


If the “QuickBooks Outlook is not responding” error persists after trying both solutions, you might benefit from the professional help our team of certified experts provides. You can contact us at +1-855-856-0042. 

Recommended to read: QuickBooks desktop Error 1603

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