What to do if your QuickBooks Outlook is not Responding?

QuickBooks Desktop can be integrated with various other applications to streamline the accounting processes. You can integrate Microsoft Outlook with QuickBooks so that you can send emails directly from your QuickBooks application. If there occurs a settings inconsistency, users may come across QuickBooks Outlook is not responding issue. In this article, we will explain to you the reasons that can cause the issue and the methods to resolve the issue.

If you are facing difficulties in sending emails through QuickBooks Outlook, then you can call us at 1-855-856-0042 and talk to experts.

Reasons why QuickBooks Email Outlook is not responding

There are various reasons due to which QuickBooks Email Outlook is not responding error can occur. These have been mentioned below for you:

• The email preferences in QuickBooks or the Internet explorer is misconfigured.
• The QuickBooks Desktop or the Outlook application is not installed properly
• Admin privileges restrict you from sending the emails.
• The Outlook application running in the background can cause the issue.
• If the Email configuration file MAPI32.dll is damaged, then it can cause the issue.

Recommended to read: How to fix QuickBooks Connection Has Been Lost

Resolution methods if Outlook is not responding in QuickBooks

Email preference inconsistency is one of the major reasons that can cause Outlook is not responding in QuickBooks issue. Follow the steps provided below to set them right:

Correcting Email Preferences in QuickBooks

• Open your QuickBooks application and then go to the ‘Edit’ menu.
• Click on ‘Preferences’.
• Open Microsoft Outlook and sign in with your credentials.
• Click on the ‘Send Forms’ option from the menu and then click on the ‘My Preferences’ tab.
• Select ‘Outlook’ from the options for email.
• Click on the ‘Ok’ button to save the changes.

You should check if the error has been resolved by sending a test email. If the error persists, then you need to perform a simple manoeuver to toggle the mail preference. Change the option for email under the ‘My preferences’ tab to ‘QuickBooks E-mail’ or ‘Webmail’ and then change it back to ‘Outlook’. Restart your computer after the manoeuver and check if the error has been resolved. If not, then you need to correct email preferences in the Internet Explorer.

Correcting Email preferences in the Internet Explore

• Open your QuickBooks application and then go to the ‘Edit’ menu.
• Click on ‘Preferences’.
• Open Microsoft Outlook and sign in with your credentials.
• Click on the ‘Send Forms’ option from the menu and then click on the ‘My Preferences’ tab.
• Select ‘Outlook’ from the options for email.
• Click on the ‘Ok’ button to save the changes.

Through this article, we discussed the reasons why QuickBooks Outlook is not responding issue might appear, and the methods to resolve it effectively. You should be able to resolve the issue easily through the steps provided above. If you are still facing the error and you need an QB ProAdvisor expert to assist you through the resolution process, then contact us at 1-855-856-0042.

Also read: QuickBooks Backup Failed: Detailed Analysis with Suitable Methods

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