QuickBooks Multi-User Mode Not Working: Effective Solutions

QuickBooks Multi-User Mode Not Working: Effective Solutions
4 min read
19 December 2022

Every QuickBooks user accesses the company file in both single-user mode and multi-user mode depending upon the present requirement. The multi-user mode is utilized to get access to the company file situated on the server, and through the multi-user mode, multiple users can work on the same company file while being located on different workstations.

Sometimes various technical faults restrict QB users from using the multi-user mode, and this problem is called the ‘QuickBooks Multi-User Mode Not Working’ problem.

A detailed analysis of this complex issue, along with some reliable solutions, has been given in this technical blog.

Are you exasperated by the ‘QuickBooks Multi-User Mode Not Working’ problem? Just dial 1.855.738.2784 to contact our QB Experts Team for prompt assistance.

QB Multi-User Mode Failure Problem: Main Factors

The QB Multi-User Mode Failure Problem arises due to the factors elucidated as follows:

  • The main configuration files (with ‘.ND’ & ‘.TLG’ file extensions) may be corrupted, or the firewall settings may be incorrect on the user’s computer.
  • The workstations may have improper hosting settings & the data file may have got corrupted due to malware invasion into the system. 

Easiest Solutions for the QB Multi-User Mode Not Running Problem

The QB Multi-User Mode Not Running Problem can be effectively resolved through the solutions listed below:

You May Read Also: How To Fix QuickBooks Error ps036

Solution 1: Provide fresh names to the main configuration files to ensure the full elimination of this problem 

  • The configuration files that are required to be renamed are the Network Data file (‘.ND’) and the Transaction Log File (‘.TLG’) & both these files can be found within the company file folder.
  • You have to search for both these files inside the company file folder on your system, and once you locate both of them, you shall right-click on their icons to attentively choose the ‘Rename’ option so that new names can be imposed on them.
  • Now, simply put a word such as ‘oldbotgen’ to the end of these configuration files’ names as per this illustration: ‘comptech.qbw.nd.oldbotgen’ and ‘comptech.qbw.tlg.oldbotgen’. 
  • Once the new names have been correctly imposed on both configuration files, you must press the ‘Enter’ key to save the new names, after which it will be easy for you to use the multi-user mode to get access to your company file.

Solution 2: Fix the multi-user mode problems by scanning the company file through the ‘QuickBooks Database Server Manager.’

  • Firstly, access the relevant web browser on your computer to log onto Intuit’s official website and then navigate to the valid download link of the QuickBooks Tool Hub so that you can effectively download the tool hub on the system.
  • Begin the process of the QB Tool Hub installation by just accessing the downloaded file (‘QuickBooksToolHub.exe’) and following all the installation steps as they crop up on the screen.
  • Once you have finished the tool hub installation, simply open it up to locate the ‘Network Issues’ tab, after which you will find the ‘QuickBooks Database Server Manager’ icon, and then you can use the ‘Browse’ option to obtain the company file to get it scanned by this tool.
  • At this point, go to the ‘Start Scan’ button & hit on it so that you can ensure the successful scanning of the company file; once the entire scan is complete, you can successfully use the multi-user mode on your network.

These solutions are required to be used in the correct step-wise order as indicated above to ensure full rectification of the ‘QuickBooks Multi-User Mode Not Working’ problem. For more guidance, dial 1.855.738.2784 to contact our QB professionals Team.

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Kim Watson 2
Joined: 1 year ago
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